I have had four reseller accounts with different hosts for some time now. A couple of my sites started to generate decent traffic and spike the processor especially during spider activity. One of my reseller hosts objected to the cpu usage and disabled my account a couple of times. So I decided it was time to step up to VPS as I somehow got the idea that this would solve my problems. However, I started running into issues right away as the sites on this VPS seemed to go down quite often - multiple times every month, and the host does nothing until I notice the sites are down. I have asked tech support every time why this happens and I always get different answers. Here are some examples: Named service was once again down. -bash-3.00# service named status rndc: connect failed: connection refused I couldn't find the reason why the ownership of named.conf was changed but Now I have corrected it and service is running fine. Or spamd is eating UP your resources. It can create multiple (typically 5) threads/processes and each of those threads can use a very large amount of memory. SpamAssassin works very well with just one thread. You can reduce the children or disable it if you really don't want it. This is complete gibberish to me, and I never get a response like this from support on my reseller accounts. In order to have a VPS, do I need to have a deep understanding of the inner workings of Linux/Apache? What I want is reliable web hosting with additional capacity, mostly in terms of cpu. If the server is suddenly no longer rendering web pages, I expect the host to know this and do something about it. Any suggestions would be greatly appreciated. Thanks! -tsh
if you want I can give you an indepth guide. PM me or AIM me, i believe i can help you find the right solution
I am hosting my vps at knownhost.com They always help me out with everything. Spam, the tech support go into the problem and secure my servers. If my sites are down (very rare) thye fix it so in future there will be no downtime, and many helps and go out their way. All support free of charge. which host do you have now? maybe you have to either move to new host or have to buy their managed or advanced support.
My current VPS is at PowerVPS, and one of my reseller accounts is at Knownhost - which has been my most reliable hosting account. I host far more sites with more traffic on my knownhost reseller account than at my PowerVPS account. Perhaps I should move my VPS to Knownhost. But my concern is about the level of knowledge required to successfully use a VPS, whichever hosting company is used. Will Knownhost expect me to understand Apache tuning and know what "spamd" or "exim" or "named service" is? I guess what I am asking is, do all VPS hosts assume a deep knowledge of Linux? I have no time or interest in learning any of that and can't understand why a host would expect that I should. I want a host that is a paid Linux expert so that I can be a paid web marketing expert. Is that possible?