Hello I have couple of server with http://www.hetzner.de/en/ and i have big problem. I am getting complain that my IP is use for spam and virus attack. I am request hosting to provide me PATH of file so i will delete that but they are not providing any path and it is really hard time to find that file in 4 GB file storage. can you please tell me any free tool that can scan and find the file for me ? It is really high security compromise by hosting company.
Hello there, You can install a virus scanner, clamAV, and then scan your server. It will tell you what files are infected. Are you using a control panel with your server (cPanel..?) Regards, Chris
Yes. I am using cPanel and it is really surprise that they don't want to support anything. Can you tell me any good antivirus that i can install and make sure everything is correct ?
I already request to change IP but not sure how to do scan part. I never have problem like this before. Most of time i use hostgator hosting they take care of everything. Now i have so much data so i thought let me know try with this root server option but it is really sucks right now.
Bro change the provider. I was before with hetzner and thair support really sucks. Try other provider. They will transfer all the files for free.
Hetzner has the terriblest support ever. There you got nothing if you need something. Only the Servers there are good
You are guys who are talking about Hetzner's support, and saying how terrible they are, unless the OP specifically purchased one of their managed servers, they are an UNMANAGED provider. If you don't know how to scan your server for vulnerabilities and secure it in the first place, you should not have an unmanaged server.
I am agree with you. I don't know about scan and other stuff because i never need. Most of time hosting company take care of such thing. I am paying $150 for setup fee and $89 per month for dedicated server. I am expecting little support. They suspend my server before i was sending email for support and request them can you please help me to understand problem or any advice to fix this problem. They never response and suddenly i got notice that IP has been suspended. I have around 80+ client and all stuck same time. I think i made wrong decision going with hetzner. Well i need hosting they take care of all things.
As an alternative take a look at the Hosteurope Group the have very good products, nice and fast support 24/7