Verizon FIOS users who can help w/wireless router issues?

Discussion in 'General Chat' started by chelle, Feb 20, 2009.

  1. #1
    We recently had FIOS installed and now I am having trouble with my wireless router. Verizon doesn't have 24 hr or weekend support, so figured I give it a shot here to see if any FIOS users could help...

    Basically we have a desktop running Vista connected to the the modem (which also doubles as a router - This is the router here:
    http://www.verizon.net/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_contentDisplay&objId=42257

    The internet on the desktop is working fine...My hubby's 4 yr old mac laptop is also connecting to the router and not having any problems...

    But when I'm connected to it on my Acer Aspire 472OZ with built-in wireless card laptop running Vista the internet connection keeps dropping out - it keeps going from full internet connection to being "Local Access Only" - meaning its picking up the router signal fine, it's just not connecting to the internet.

    So I am thinking maybe it is a software/hardware issue on my laptop and not the router/internet connection itself...(or could be because it is a "security enabled network"?) - I never had problems using our Linxys router with the other internet we had.

    Tried googling all types of things for FIOS wireless router issues but no luck. Any suggestions?
     
    chelle, Feb 20, 2009 IP