Personally I avoid using the phone for my business. I have had too many dealings with people that I like to call "Verbal Masterbators" These people love the sound of their own voice, and therefore insist on using the phone. These people also LOVE staff meetings etc... they prefer to chat about a small problem for 1 hour instead of sorting it with a two minute email. Here are seven reasons why I NEVER use a phone for my business: Verbal Masterbation