Basically I'm needing help with understanding how to best serve our customers. Right now our USPS integration returns a lot of rates that are difficult for clients to deal with, such as: USPS Priority Mail Express 2-Day USPS Priority Mail Express 2-Day Flat Rate Envelope USPS Priority Mail Express 2-Day Hold For Pickup USPS Priority Mail Express 2-Day Flat Rate Envelope Hold For Pickup USPS Priority Mail Express 2-Day Sunday/Holiday Delivery This is not a great experience for the shoppers. I'm trying to understand how to simply this, so our clients can simply choose "Priority Mail" as a shipping option, for example. I've reached out to USPS, researched other websites, looked at other ecommerce platforms, and honestly I'm at a total loss on how to simplify USPS rates.
Why don't you just change your API to always use Priority Mail? Should be pretty simple since there is only one option and one rate for PM for each parcel.
Thank you everyone for their feedback. This is tough to explain and it's entirely possible I'm missing something extremely simple. I think I have an idea of some tests I need to run. The challenge is I didn't develop this, nor am I a programmer, but I do know XML and can query API's without a problem. This thread has given me a good idea of what I can do. Especially: Why don't you just change your API to always use Priority Mail? I think it may be how our team setup the API to query USPS.