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Using Offer Codes with packages

Discussion in 'Optigold ISP' started by ColinR, Apr 15, 2005.

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  1. #1
    Shawn,

    Have products and packages setup exclusive to a class, and have selected "Exclude from List of all Products" for products and also for the packages. Have customers in Optigold that have come in with webinterface using Offer Codes tied to packages. As you know Offer Codes to an Account Class, then a package tied to same Account Class etc etc.

    What I am seeing is when using the GUI interface of OG our CSR's can add a billing item from another class, or when generating and invoice can select an item from another class for those records that came in with an Offer Code.

    After extensive research I've isolated this to be records where an Offer Code was used upon signup with packages.

    Have you heard of this before? Wondering how to correct..

    Thanks.
     
    ColinR, Apr 15, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Is the customer's account class set on their record?
     
    digitalpoint, Apr 15, 2005 IP
  3. ColinR

    ColinR Guest

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    #3
    Yes it is. Nothing appears out of the norm with exception when you go to add a billing cycle item or create an invoices as items from another class appear in the list to select from.
     
    ColinR, Apr 15, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    What if you were to delete the customer's account class? Do the products change as expected?
     
    digitalpoint, Apr 15, 2005 IP
  5. ColinR

    ColinR Guest

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    #5
    I deleted their account class while in their account tied them to another account class that did not use an Offer Code and it filtered the billing cycle items correctly.

    I deleted their account class while in their account leaving it null and was able to select billing cycle items from other class's.

    It baffles me whats happening
     
    ColinR, Apr 15, 2005 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    The offer code doesn't do anything internally with the account class other than set it on the customer's record. The only thing I can think of is maybe when the offer code is setting it, it has an extra character in there or something? See if you have any invisible characters or something on the offer code setup. Maybe a carriage return or something else?
     
    digitalpoint, Apr 15, 2005 IP
  7. ColinR

    ColinR Guest

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    #7
    What it looks like its doing is for the account class's that were created sameday as the offer codes, it displays all items in the list when it shouldn't. I pushed a record through without an offer code and selected an account class that is using an offer code. It then displays all products (which I don't want it to do). Changed back to a different account class (that doesn't use an offer code) and it filters the items correctly.

    Checked what you refernced above and Offer Codes look good with no spaces, carriage returns etc.

    Any other thoughts? Looks like the problem is associated to the account class's that are assigned to the Offer code. Its almost as if items are they are looking at "ALL". Packages are filtered out successfuly.
     
    ColinR, Apr 18, 2005 IP
  8. ColinR

    ColinR Guest

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    #8
    Here's a thought..is their a limit to the amount of characters for an account class?
     
    ColinR, Apr 18, 2005 IP
  9. digitalpoint

    digitalpoint Overlord of no one Staff

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    #9
    I would keep it under 20 or so characters.
     
    digitalpoint, Apr 18, 2005 IP
  10. ColinR

    ColinR Guest

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    #10
    I'm good there must be something else as the ones causing me grief are <=20
     
    ColinR, Apr 18, 2005 IP
  11. digitalpoint

    digitalpoint Overlord of no one Staff

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    #11
    What are one of the offer codes? Anything besides alpha-numeric characters in it?
     
    digitalpoint, Apr 18, 2005 IP
  12. ColinR

    ColinR Guest

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    #12
    Three examples of Offer codes are:
    WF10405
    WF20405
    WE0405
     
    ColinR, Apr 18, 2005 IP
  13. digitalpoint

    digitalpoint Overlord of no one Staff

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    #13
    Yeah, definitely shouldn't be any issues with those. Hmmm.... I'll do a little testing and see if I can replicate the problem.
     
    digitalpoint, Apr 18, 2005 IP
  14. ColinR

    ColinR Guest

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    #14
    that would be muchly appreciated
     
    ColinR, Apr 18, 2005 IP
  15. ColinR

    ColinR Guest

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    #15
    Have you had a chance to look/test this?
    Thanks.
     
    ColinR, Apr 20, 2005 IP
  16. digitalpoint

    digitalpoint Overlord of no one Staff

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    #16
    Yes... not something I've been able to replicate yet though.
     
    digitalpoint, Apr 20, 2005 IP