Using an html form instead of an email address on your site

I want to create an html form for my site rather than displaying different email address on every page. The customer always uses the wrong one for the job which delays our response time.
I was hoping there is a way to have a drop down box with contact sales, webmaster, tech, order status, or other specific help. And depending the otion the customer chooses a different email address in our company gets the email.

Does anyone know how to set something like this up? I did a quick search and didn't know the right keywords to find help.

 

you could do that with php pretty easily. try googling for php email tutorials or something along those lines.

 

This is actually quite simple using Jack's formmail.php... After that just use this type of code...

<select name="email">
<option value="tech@yourdomain.com">Tech</option>
<option value="billing@yourdomain.com">Billing</option>
<option value="yada.yada@yourdomain.com">Yada Yada</option>
</select>

Code (markup):

If you use asp or something you have scripts to do this too...

 

I just thought of a better Idea.
I can use a drop down box to ask them what they need.
Then use the drop down box to send them to a webpage that has a couple of frequently asked questions, a couple of webpages urls because a lot of surfers would rather email then find the content one level deep. Then an email form specific to the problem they may have.

asp or asp.net is what our shopping cart uses.

For some obvious reason customers just hit reply to one of the emails they get after they order. But seldomly the right person on our end will get the email initially.

 

if you want a good customer management solution, you should check out www.kayako.com . handles support tickets and lots of functions