Hi, My client is unable to access my server using domain names. He can access the server using a ip but not a domain. I am running cPanel with the latest Apache. My server is 100% online and everyone else has no problem except him. He just cant access anything to do with my server. Any ideas? Thanks Mark
He might have some dns issue. He should make sure that his dns resolution works, e.g. by using dig on a Linux box like dig thedomain.xyz A This should give him the correct IP. Does he get an IP at all, if yes which one? It depends on his locale setup how to proceed. Another scenario is that his dns works and that he gets the correct IP but your webserver is not yet configured (e.g. virtual host for that domain isn't configure probably).
If he can access it using an IP address but not a domain name, it is a dns issue. He will need to wait, or check out a proxy and see if he can view the site using that. http://www.webhostanswers.net/faq-29 http://www.ictpark.com.np/dns1.asp Cheers,
Assuming that cpanel server is configured, nameservers are setup and the accounts created for the respective domains, check the following 1) Check whether the domain names has the correct nameservers assigned and are propagated. You may check it using a proxy website or try clearing the local DNS cache. For windows just give the command ipconfig/flushdns from the command prompt, for linux restart nscd service 2) Ping the domain name and see which ip it is pinging 3) Check whether the domain name has correct zone entries, you can check it in Edit DNS Zone in WHM 4) Try restarting named service from WHM. Most probably I think it is a propagation delay. Thanks