Usage Billing

Discussion in 'Optigold ISP' started by joeywarmer, Aug 4, 2005.

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  1. #1
    I'm trying to implement two types of usage billing (currently not billing for usage):

    1) Excess dial up hours (i.e. usage plan allows for 10 hours, bill them $x per hour for every hour over 10)
    2) 800 Dial up access (billed per minute)

    Here are the configurations that I created to attempt to invoice for this usage:

    TIME USAGE was changed to reflect my hourly rate with prorate no. The excess hours were set to 10.
    Created a new 800 Usage record with my per minute rate converted to an hourly rate and set prorate to yes.

    Updated the customer usage screen, with Time 1 set to TIME USAGE with usage allowed set to 10 and Flag After set to 10. Time 2 set to 800 Usage with usage allowed set to zero.

    I think I have the preferences set to bill this usage with the customers billing cycle items (separate usage invoice set to no), which is our preference. I've imported usage for several customers that have excess usage and one customer that has 800 usage. The usage amounts on the customer screen look as they should. However, when I generate the August billing cycle invoice with the July usage, none of the usage bills. What could I be missing?

    Thanks,

    JW
     
    joeywarmer, Aug 4, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Under your usage preferences, do you have the Create Separate Usage Invoices setting set to 'No', and are you certain the usage record says July, and the date on your computer is correct?
     
    digitalpoint, Aug 4, 2005 IP
  3. joeywarmer

    joeywarmer Guest

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    #3
    Create Separate Invoice is set to No. On the usage screen the Month column says July 2005. My computer date is the current date (currently 8/5/05).
     
    joeywarmer, Aug 5, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    That should be it... if you click on the usage record (to view the detail), does it show as being over the allowance and not being billed already?
     
    digitalpoint, Aug 5, 2005 IP
  5. joeywarmer

    joeywarmer Guest

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    #5
    That's correct. Time Online=17:01:00 Allowed=10:00:00 billed not checked. Secondary TIme= 1:13:00 Allowed=0:00:00 billed not checked. I changed the flag to create separate invoices=yes and still didn't receive any usage invoices.
     
    joeywarmer, Aug 5, 2005 IP
  6. joeywarmer

    joeywarmer Guest

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    #6
    Actually, if I turn on the reminder to invoice for excessive usage, I can get separate invoices.
     
    joeywarmer, Aug 5, 2005 IP
  7. joeywarmer

    joeywarmer Guest

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    #7
    Nevermind. I wasn't actually going through to full invoice creation. Since I didn't see any excess time in the preview, I didn't think it was working. However, I decided to actually let the invoices create and the time showed up.

    So that I understand the flag concept, the flag is intended to flag the account for immediate billing when the account surpasses the designated flag amount?
     
    joeywarmer, Aug 5, 2005 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    The billing flag is tells the system if that particular month has already been billed or not.
     
    digitalpoint, Aug 8, 2005 IP