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URGENT wordpress backend help needed!

Discussion in 'Site & Server Administration' started by striving1, Nov 2, 2016.

  1. #1
    This has never happened before on my other sites, but its happening for this one specific site only.

    On the wp-login.php page it says
    this documentation or try the support forums.
    And does not allow me to log in. I have reset the password.

    I have already checked my cookies are alright. And I can login to my other sites just fine.

    The Hosting staff said

    "I think the best thing to do would be to contact a developer since it seems like it is a coding issue with this file xml_rpc.class.php"

    "
    Unfortunately, there is not much i can do do right now, I am not able to login into the wordpress either.
    "

    SEMrush
     
    striving1, Nov 2, 2016 IP
    SEMrush
  2. striving1

    striving1 Greenhorn

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    #2
    - Some guy offered 100 dollars to reinstall wordpress, since I cant install my self.
    - Contacted Hostgator they said to tell a coding expert.

    So my OBJECTIVE, is to get into wp-admin AT LEAST, and clean the cancer up with wordfence. Then I will do professional security team to look at it.

    BUT....

    First I need to at least get inside the wp-login.php. But i can't due to cookie error mentioned in OP.

    Is there any tips to at least let me log inside? Then I can move on from there and continue the fixing.

    Thanks.
     
    striving1, Nov 2, 2016 IP
  3. sarahk

    sarahk iTamer Staff

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    #3
    You must have ftp access to your own site.
    delete everything that isn't in wp-content
    and re-upload what you've deleted.

    To keep the site running with minimal disruption I'll usually
    • upload the files into a new folder
    • delete the old files
    • move the new files into the old location
     
    sarahk, Nov 2, 2016 IP
  4. aboadamdeme611

    aboadamdeme611 Greenhorn

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    #4
    It has happened to me before, but unfortunately I had to fix it up losing all the information on my website and when you format the data base and you start again and I would advise contacting the director of the hosting resolve this issue so as not to lose all location information
     
    aboadamdeme611, Dec 17, 2016 IP