Hello. I signed up with an affiliate program (I would like to leave unspecified for now), and am due Sept 1st (today) my commisions. Where the Website owner is located is on the westcoast in the US, so its about 4:20pm there right now. I have yet to receive my commision payout via paypal. I emailed them yesterday to ask when I could expect payment, havent received a response yet. And I called them earlier today, voicemail picked up, left message to call back, no call back yet. I am still to this very minute receiving new commission from new sales for my account with this webmaster. I even did some research on this person and saw where they are refered to as an "internet marketing guru", in an interview, and they have all of there personal information online. (perhaps this lends them some credibility)... My question is, when is the time to start worrying and take some action? If I do not receive my commisions by Sept 2nd at 12:10am (their time), what should I do? How soon without hearing from them should I possibly consult a lawyer and look to a lawsuit etc? I dont want to panic, but I am starting to get a little worried. Thanks for your input.
I'd say give them until Sept 5th. In the US it is a holiday weekend so I am unsure if they will be sending payment on the weekends. Unless your account is under review you should receive your payment on the specified date.
Thanks for the reply. Hmm, neither of my accounts (paypal nor affiliate) are under review, and they actually state that they transmit or mail payments between the 28th - 31st of the month.. So I was actually thinking it could have came yesterday. Money sent to paypal accounts is immediate correct?
I'd give them at least a week, although, if they've stated they would pay you on a certain date, they should live up to that.
I have had a couple companies just straight rip me off I think its not uncommon for affiliates to do that
Thank you for your input. I think I will calm down and give them untill Tuesday (after holiday) to pay me or AT LEAST respond to me. If they do not respond AT ALL by tuesday its lawsuit time.
Ask to Allan Gardayne,heis the specialist and surely know what to do. Be careful when you chose an affiliate program.
Thanks for everyones replies. Perhaps I overreacted a bit. I just heard from the merchant and they say checks were mailed instead of transfered through paypal due to problems. Wish I had known that before. I had actually planned on MOVING OUT with this money. I feel much better now though
If this money means that much to you (moving out) maybe you should consider alternating affiliates. That way you have multiple income streams and aren't relying solely on that one affiliate.
True, I dont plan on using this affiliate after I've squeezed all the juice out, I will use companies where I know I'm virtually guaranteed a check, LIke Clickbank, CJ etc etc, not Sole Proprieters. The main point is, though, is that I've made a significant amount, and am DUE IT, and want it... I didnt plan on using this merchant for more than another week or so, as I have already marketed it to what I believe is its full potential.
you need to have some patience before you decide on anything... Then drop them a mail regarding removing the aff links ... an if they still don't reply; remove them.... Again thats why you always go with the networks which have got exclusive support in affiliate industry.