URGENT HELP REQUIRED! Email forwarder not working!

Discussion in 'Site & Server Administration' started by gingerbreadweb, Sep 22, 2008.

  1. #1
    I've had an email forwarder setup on a domain for years, which has always worked perfectly. But I've recently switched my hosting to a new server and now the email forwarder doesn't seem to work. I have tested it thoroughly and it forwards perfectly to all email address - but not the one I want it to, which is a BT Internet address (myname@btinternet.com) even though it worked on a previous server.

    I am guessing the problem lies with BT Internet and they are blocking emails from that server for some reason, even though it is new?!

    If anyone has any ideas as to what I can do about this, please let me know as it's quite urgent!
     
    gingerbreadweb, Sep 22, 2008 IP
  2. jayshah

    jayshah Peon

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    #2
    Are you running any kind of control panel? If not, what Mail Transport Agent are you using?

    Jay
     
    jayshah, Sep 22, 2008 IP
    gingerbreadweb likes this.
  3. gingerbreadweb

    gingerbreadweb Active Member

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    #3
    Thanks for your reply jayshah. I have updated my original post with further background info.

    The forwarder is setup through cPanel.
     
    gingerbreadweb, Sep 22, 2008 IP
  4. jayshah

    jayshah Peon

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    #4
    Can you try creating a mailbox and emailing your BTInternet address? If it bounces/is rejected, it will tell you why (i.e. blacklisted IP or too many emails to their servers or something). Either way, please post the results here.

    Jay
     
    jayshah, Sep 22, 2008 IP
  5. gingerbreadweb

    gingerbreadweb Active Member

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    #5
    Does the mailbox have to be the same email address as the forwarder? Or can it be ?
     
    gingerbreadweb, Sep 22, 2008 IP
  6. jayshah

    jayshah Peon

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    #6
    is fine.

    Jay
     
    jayshah, Sep 22, 2008 IP
  7. gingerbreadweb

    gingerbreadweb Active Member

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    #7
    Ok I've done this, sent an email to the btinternet address about 10 minutes ago and haven't received any response yet...
     
    gingerbreadweb, Sep 22, 2008 IP
  8. jayshah

    jayshah Peon

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    #8
    If you don't get a bounce, there could be something like actual IP banning in place. Do you have SSH access?

    Jay
     
    jayshah, Sep 22, 2008 IP
  9. gingerbreadweb

    gingerbreadweb Active Member

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    #9
    Yes I do have SSH

    The server is only 2 months old - it's a dedicated which I bought from The Planet and I only have a few sites hosted on it
     
    gingerbreadweb, Sep 22, 2008 IP
  10. jayshah

    jayshah Peon

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    #10
    jayshah, Sep 23, 2008 IP