URGENT Help Needed with Cpanel

Discussion in 'Site & Server Administration' started by deriklogov, Jul 11, 2009.

0
  1. #1
    I try to terminate account in cpanel, but its stuck in the middle and when I am trying to terminate account again - I am getting error:


    Terminate an Account

    Account Removal Status: failed (Warning!.. system user xxxxx does not exist! )
    Warning!.. system user xxxxx does not exist!


    but account is still present in cpanel and I can not create new one.


    HELP PLEASE
     
    deriklogov, Jul 11, 2009 IP
  2. kailash

    kailash Well-Known Member

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    #2
    Try to delete the user from SSH using following command:

    userdel -r username

    Note: It will also remove /home/username directory.

    Kailash
     
    kailash, Jul 12, 2009 IP
  3. Bohra

    Bohra Prominent Member

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    #3
    Yes first check if the directory still exist if it does delete it from ssh
     
    Bohra, Jul 12, 2009 IP
  4. vasyl

    vasyl Peon

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    #4
    try /scripts/updateuserdomains - should help
     
    vasyl, Jul 12, 2009 IP
  5. jphilipson

    jphilipson Peon

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    #5
    You may need to manually remove it from cPanels user files (/var/cpanel/users, /var/cpanel/userdata, /var/cpanel/userhomes). Then run /scripts/updateuserdomains and /scripts/rebuildhttpdconf.
     
    jphilipson, Jul 13, 2009 IP
  6. CreationNation

    CreationNation Active Member

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    #6
    FYI - I was having the same issue (was a huge site) and running this fixed it for me.
     
    CreationNation, Sep 5, 2009 IP