URGENT HELP NEEDED: Cannot unpark domain name on WHM

Discussion in 'Site & Server Administration' started by mfwl, May 12, 2008.

  1. #1
    I have a reseller AAA.net who has a client reseller BBB.info.

    Both the reseller and the client reseller have their own name servers and all DNS zones are correct.

    However BBB.info points to and displays AAA.net website content.

    On investigation I have found that AAA.net has parked domain BBB.info on their account ( I don't know how)

    When I try and unpark BBB.info from AAA.net using WHM in their account and also root I get the following error:

    There was a problem unparking BBB.info from AAA.net: Show Details

    You cannot unpark a user's main domain name.


    I don't understand why because surely AAA.net is AAA.nets' main domain?

    Both accounts own their own account. Please help..
    Is there a manual way to unpark this BBB.info from AAA.net?
    I have tried cleaning the DNS pool, I have tried removing BBB.info DNS zone and retrying the unparking this fails also.

    I am at my wits end.. Anyone????
     
    mfwl, May 12, 2008 IP
  2. Afazelpoor

    Afazelpoor Guest

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    #2
    Did you contact support at your ISP?
     
    Afazelpoor, May 12, 2008 IP