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Upcoming Policy Updates : Paypal

Discussion in 'PayPal' started by bloodmage478, Sep 17, 2012.

  1. #1
    Amendment to the PayPal User Agreement
    For users having a PayPal Account registered in Albania, Andorra, Bosnia and Herzegovina, Croatia, Iceland, Israel, Norway, Russia, Turkey, or Ukraine, PayPal is changing the Buyer and Seller Protection Programs to so that a signature is no longer required for Proof of Delivery.

    First paragraphs of Section 7.5 are deleted and replaced as follows:

    7.5 Dispute Resolution. If you are unable to resolve a problem directly with a Seller, you can go to the Resolution Center and follow this process:

    Open a Dispute. Open a Dispute within 45 Days of the date you made the payment to negotiate with the Seller for resolution of the Dispute.
    Escalate the Dispute to a Claim. If you and the Seller are unable to come to an agreement, you can escalate the Dispute to a Claim within 20 Days after opening the Dispute. You must wait at least 7 Days from the date of payment to escalate a Dispute for an Item Not Received (INR), unless the Dispute is for $2,500 USD or more (or other currency equivalent). If you do not escalate the Dispute to a Claim within 20 Days, PayPal will permanently close the Dispute.
    Respond to PayPal's requests for information in a timely manner. During the Claim process, PayPal may require you to provide documentation to support your position.
    Comply with PayPal's shipping requests in a timely manner. For Significantly Not as Described (SNAD) Claims, PayPal will generally require you, at your expense, to ship the item back to the Seller, or to PayPal, or to a third party and to provide proof of delivery.
    For transactions that total less than $250 USD, proof of delivery is confirmation that can be viewed online and includes the delivery address showing at least city/state or postal code, delivery date, and the URL to the shipping company’s website if you’ve selected “Other” in the shipping drop down menu.

    For transactions that total $250 USD or more (or the equivalents in other currencies as listed in the table below), you must also get a signature confirmation of the delivery (except for buyers having a PayPal Account registered: in Albania, Andorra, Bosnia and Herzegovina, Croatia, Iceland, Israel, Liechtenstein, Norway, Russia, Turkey, or Ukraine to whom such requirement won’t apply).

    Section 9.4 is deleted and replaced with the following:

    9.4 Proof of Shipment, Proof of Delivery, and Signature Confirmation Requirements:

    "Proof of Shipment" is online or physical documentation from a shipping company that includes all of the following:

    The date the item is shipped.
    The recipient's address, showing at least the city/state or postal code (or international equivalent).
    "Proof of Delivery" is online documentation from a shipping company that includes all of the following:

    The date the item is delivered.
    The recipient's address, showing at least the city/state or postal code (or international equivalent).
    Signature Confirmation as described below for payments of $250 USD or more (or the following equivalents), save for Sellers having a PayPal Account in Albania, Andorra, Bosnia and Herzegovina, Croatia, Norway, Russia, Turkey and Ukraine to whom such requirement won’t apply.
     
    bloodmage478, Sep 17, 2012 IP