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Do you guys offer Windows Reseller Hosting, because I will like to have a website hosted in a windows environment.
Don't take me wrong, your site says 24/7 live support chat and so does your thread but you have been offline for hours.. on your site, the support chat image says online but when you click on it takes us to hostbill to fill out a support ticket form. You should make fake advertisement, if you can't offer 24/7 live support than just say 24/7 support and make sure to check for new tickets constantly.
Have you opened any support ticket there? If you open support ticket you will get the answer within 1-2 minute. Maybe for some reason customer support team go offline. That does not mean that They are not providing 24x7 support. Let me know your ticket number if you have any pending ticket.
Do you know what Live Support stands for? Your ad states 24/7 Live Support chat.. Although you're live chat is always offline....
Yes, you are correct. I have also tried for live chat but its redirected to the "Open New Support Ticket" page therefore not sure,if they really offering 24x7 live chat support or not....because in web hosting field, we can't wait for ticket answers for the critical issues .....