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Bug Unable to link Paypal to Account

Discussion in 'Support & Feedback' started by falarious, Sep 4, 2014.

  1. #1
    Hello, I just upgraded to premium membership here on Digitalpoint.

    I am trying to link my PayPal account and it is not working. I tried both my Premier and Business account.

    I receive no error when trying to link the two.
     
    falarious, Sep 4, 2014 IP
  2. Smyrl

    Smyrl Tomato Republic Staff

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    #2
    Either of those type PayPal accounts should work.
     
    Smyrl, Sep 4, 2014 IP
  3. falarious

    falarious Well-Known Member

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    #3
    When I click "Grant Permissions" I am taken back to the External Accounts page where I see that under the PayPal section I see "Your PayPal account appears to be linked.". However, when I look up on the top right, I see "Paypal not linked".

    When I refresh the page I see "Your PayPal account does not appear to be linked."

    Don't know what's going on.
     
    falarious, Sep 4, 2014 IP
  4. omurtlak

    omurtlak Active Member

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    #4
    hi same problem with me
    in my paypal acount i can see Digital Point Solutions in Service Providers linked.

    but i can not see linked paypal in digitalpiont acount after i refresh the page
     
    omurtlak, Sep 5, 2014 IP
  5. snakeair

    snakeair Notable Member

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    #5
    How long have you waited since completing the transaction? You need to give the databases time to update to enable the changes.
     
    snakeair, Sep 5, 2014 IP
  6. omurtlak

    omurtlak Active Member

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    #6
    how long do we need for update?
     
    omurtlak, Sep 5, 2014 IP
  7. lutfia1313

    lutfia1313 Active Member

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    #7
    I have the same problem too...
     
    lutfia1313, Sep 6, 2014 IP
  8. Content Maestro

    Content Maestro Notable Member

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    #8
    I want to edit an item I have uploaded in the marketplace here for which a linked Paypal account is a must.
    I had my Paypal linked to my DP a/c previously. I had unlinked it later and am now trying to link it back to DP. I have completed the normal 'first login, then logout' procedure, yet my Paypal is STILL not linked to DP.:(

    Do I have to wait for sometime for the chron-job/API to get updated? How much time does it require normally?
    Dunno what's going on.:confused: Can someone help puhleeeez?:rolleyes:

    Same problem here mate! I can see the change in Paypal, but not here on DP.
     
    Last edited: Sep 9, 2014
    Content Maestro, Sep 9, 2014 IP
  9. omurtlak

    omurtlak Active Member

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    #9
    Bug still continues
    is there any Admin find sollution
    or give us any ansver?
     
    omurtlak, Sep 10, 2014 IP
  10. pilot35

    pilot35 Active Member

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    #10
    Hi,

    For the past few weeks I am having trouble getting my paypal account linked. I have a verified premier account. I can't edit my digital goods as it kept saying you have not link your paypal account but I already tried to link it so many times. Where has Shawn gone to lately? I urge DP to fix this bug ASAP. Thanks
     
    pilot35, Sep 12, 2014 IP
  11. omurtlak

    omurtlak Active Member

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    #11
    every day i check if there is fix.
    is there any support see this bug. and is there any work for this bug
    is there any body inform us about the bug
     
    omurtlak, Sep 14, 2014 IP
  12. HF Evan

    HF Evan Member

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    #12
    I'm also having this problem and just saw this thread when I came to create my own thread for assistance with this issue. I am completely unable to link my PayPal account with my DP account. If someone on the staff team could provide assistance, that'd be fantastic.
     
    HF Evan, Sep 14, 2014 IP
  13. PardyCo

    PardyCo Well-Known Member

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    #13
    Soooo, I go ahead and link my paypal. Says everything is fine once I return to the forum:
    [​IMG]

    However, as soon as I go to another page or refresh, or such I have to link it again:
    [​IMG]

    How come it is not staying linked?
     
    PardyCo, Sep 15, 2014 IP
  14. lutfia1313

    lutfia1313 Active Member

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    #14
    PardyCo, I guess it's not only you who received this fault...
     
    lutfia1313, Sep 15, 2014 IP
  15. vectors

    vectors Well-Known Member

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    #15
    I am getting same thing! how can we connect the paypal please help!
     
    vectors, Sep 16, 2014 IP
  16. MacchuPikachu

    MacchuPikachu Member

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    #16
    I'm another one with the same issue. I link my Paypal account, I go to the Content Creation forum to try and post a thread, and my Paypal account has magically unlinked itself. This is frustrating. I want to sell a service and allow more than one person to buy, but the option to do so is greyed out on the menu - I presume because my Paypal account is "not linked".

    Any kind of response on this - that support is aware of the problem, a time-frame on a fix for it, or even a workaround for this problem - would be very gratefully appreciated.
     
    MacchuPikachu, Sep 16, 2014 IP
  17. flegmatic

    flegmatic Well-Known Member

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    #17
    Bump! Same problem!
     
    flegmatic, Sep 18, 2014 IP
  18. Content Maestro

    Content Maestro Notable Member

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    #18
    Can't really figure this out!!? So many people are reporting the Paypal bug and pleading for an explanation from the staff, yet there's no answer from any of the mods.:( Usually I have seen them answering any query within minutes after it's posted.
    DP staff, I sincerely request you to keep us at least informed about what's happening. This is something ONLY you can address.
    Sorry if I sound harsh, but that's not what I mean.
     
    Content Maestro, Sep 18, 2014 IP
  19. tipsclear

    tipsclear Active Member

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    #19
    I had tried so many times, but myself also facing same problem
     
    tipsclear, Sep 18, 2014 IP
  20. ProMaster1

    ProMaster1 Greenhorn

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    #20
    Hi,
    I have linked paypal account, but top right side showing paypal not linked, While in my PayPal account and choose Profile, then API Access showing digitalpoint key, Plese help me,
    Thank You.
     
    ProMaster1, Sep 18, 2014 IP