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Unable to get a key issue resolved

Discussion in 'Optigold ISP' started by macconnect, Aug 30, 2006.

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  1. #1
    I guess Digital Point no longer exists, or at least has no interest in supporting its products. We've been trying for two weeks to get a key issue resolved. Multiple e-mails have gone unanswered and you can't call because voicemail at Digital Point is full.

    All we need is one lousy change to our key.fp5 file. Does anyone have ANY clue how to get someone to respond?

    OK, in all fairness I see from Shawn's website that he had surgery on the 24th. Hopefully things are going well. So, we understand, but we still need that new key! ;)
     
    macconnect, Aug 30, 2006 IP
  2. glidewave

    glidewave Guest

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    #2
    Sounds like DP is now a 1 man shop... doesn't bode well....But if you look at the other forum sections (non-opti), he's replying as ususal LOL

    Jon.
     
    glidewave, Sep 6, 2006 IP
  3. digitalpoint

    digitalpoint Overlord of no one Staff

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    #3
    Our email system is really close to the point of being useless to be honest... we are getting a little under 500,000 emails/day (spam) to support and sales. The best thing to do for now would be to post it here.
     
    digitalpoint, Sep 14, 2006 IP
  4. glidewave

    glidewave Guest

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    #4
    glidewave, Sep 14, 2006 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    digitalpoint, Sep 14, 2006 IP
  6. glidewave

    glidewave Guest

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    #6
    Shawn:

    We looked at the Barracuda as well.... but chose the ironport because we felt it was better... live interaction with their senderbase system, reputation based blocking etc.... the only downfall is the price...but well worth it.. example, currently 86 percent of all email incoming is spam/viruses and therefore have been blocked... plus they have a no false positive guarantee...

    Jon.
     
    glidewave, Sep 15, 2006 IP
  7. macconnect

    macconnect Peon

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    #7
    Fair enough on the email issue. Having your sales and support mailboxes underwater due to spam is a major bummer.

    Anyway, how do we go about getting the name changed on our key? I'm not sure you want us to post the details of our key file in an open forum.

    - Drew
     
    macconnect, Sep 19, 2006 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    You can post it if you want, or you can PM me here as well.
     
    digitalpoint, Sep 20, 2006 IP