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Two facts about 1and1: they do not allow adult hosting & they close heavier accounts

Discussion in 'Web Hosting' started by Najiko, Feb 22, 2012.

  1. #1
    After hosting many of my adult-oriented websites for 4+ years with 1and1, I am receiving this letter today:

    Dear Jack Johnson, (Customer ID: 00000000)
    It has come to our attention that you are hosting adult oriented content in your web space:
    myadultblog.com
    Please note that the hosting of these files is strictly prohibited by our T&C.
    order.1and1.com/xml/order/Gtc
    7.4. You agree and warrant that you will neither store on nor allow to be transmitted by 1&1's Equipment any data or other matter which constitutes child pornography or which involves depictions of nudity or sexuality by an age-inappropriate-looking performer (i.e. someone who appears younger eighteen years of age, regardless of their actual age) or by a performer who is portrayed or made to appear as a person under the age of eighteen years of age by virtue of the advertising, script, make-up, demeanor, costuming, setting, etc., or which could otherwise result from or cause harm to minors.
    7.5. You agree and warrant that all data, visual materials, advertising and other matter you store on or allow to be transmitted by 1&1's Equipment shall be solely for business, entertainment and/or educational purposes and that you shall assume the sole responsibility and duty to ensure that all such data, visual materials, advertising and other matter shall be transmitted exclusively to willing adults and only to places in which such materials comply with contemporary community standards.
    7.6. You agree and warrant that all data, visual materials, advertising and other matter you store on or allow to be transmitted by 1&1's Equipment shall not violate any Laws concerning obscenity and shall not contain or link to any nudity, pornography, or depictions of bestiality, incest, rape, sexual assault, actual physical violence, torture or disfigurement, or other content deemed objectionable by 1&1, in its sole discretion.
    Although the hosting of adult content is not illegal per se, it is 1&1's decision not to host these services. Please remove the requested file content.
    Please reply to this e-mail in acknowledgment of this issue. Failure to do so can result in your account being locked.
    Sincerely, Security Team 1&1 Internet, Inc.

    I replied:

    Dear 1and1,
    I do not know what to expect from you next. First I received a letter saying that my account shall be closed because I am overusing the system resources:
    Recently we have noticed that your web site(s) is overloading the web server because it was using too many shared server resources (cpu/memory usage). Because of this, we have had to temporarily lock your account on the current server. We now request that you consider purchasing a Managed or other Dedicated Server in order to continue hosting with 1&1 Internet.
    You can choose to return your account back to the previous state (unlocked), provided that you take steps to reduce resource usage of your account. If the account has to be locked again you will only have the option of purchasing a dedicated server account to continue hosting with 1&1 Internet.
    and now this!
    I have been hosting adult content for almost 4 years with 1and1 now. myadultblog.com itself is almost 3 years old. I hosted them on 1and1 BECAUSE 1and1 allows adult content. At least at the time it did. I have corresponded with 1and1 support team on this issue back then and got a positive response, and green light to host adult content. What is the matter? Why do you turn your backs on a long-time customer?
    It's not fair, 1and1, and I'm not gonna let this happen without it getting noticed by many.
    Jack Johnson*

    I received the first letter that my account is being considered for suspensions 6 days ago, when it was locked for half-a-day without prior notice. Here's the correspondence. I never got a reply from them.

    Dear Jack Johnson, (Customer ID: 00000000)
    Recently we have noticed that your web site(s) is overloading the web server because it was using too many shared server resources (cpu/memory usage). Because of this, we have had to temporarily lock your account on the current server. We now request that you consider purchasing a Managed or other Dedicated Server in order to continue hosting with 1&1 Internet.
    The decision to lock your account was made by the system administrators in order to improve the quality of service for the rest of our clients on the shared server from which you are hosted. The resource usage of your account threatened the ability of that server to capably operate as as a shared host , so it was required that your account be locked in order to mitigate server load. Though we could unlock your site, it is not recommended.
    Your account activity has demonstrated that your site deserves its own server to better suit its performance needs.
    Please visit 1and1.com to review the server products we offer. You will have one (1) month to make a decision and migrate your account over to a 1&1 server or another host provider.
    You can choose to return your account back to the previous state (unlocked), provided that you take steps to reduce resource usage of your account. If the account has to be locked again you will only have the option of purchasing a dedicated server account to continue hosting with 1&1 Internet.
    Please reply to this email promptly. Further questions/comments should be directed to .
    Thank you for your compliance in this matter.
    Sincerely, Security Team 1&1 Internet, Inc.

    My reply was:

    After all these years, this is what I get?
    The fact that just recently I switched to Business package does not make a difference, I see.
    I feel that my rights are ignored and I stand up for my rights to at least know the answers to the following questions: 1. What constitutes "too many shared server resources"? 2. Why are you breaching your own terms of service by locking my account prior to informing me about it, whatever the reason of it is? 3. "you take steps to reduce resource usage of your account" - is there a threshold? Where does it say that I can't use the available resources? Up to this moment YOUR servers were not able to cope with the relatively little memory that my sites use. 4. Why don't you upgrade the server instead of locking the accounts that you DEEM to be too active. Why do you violate my rights without providing any contractual reason that my account needs to be locked for.
    I neither have money, nor the time to move my account to another shared host. I hope you reconsider your decision. But if you don't, I will have to report this incident to all known Internet authorities

    Jack Johnson

    Please spread the word!
     
    Najiko, Feb 22, 2012 IP
  2. faria.royle

    faria.royle Peon

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    #2
    You must have read their TOS..
     
    faria.royle, Feb 22, 2012 IP