trouble with reseller sub account. ping and dns lookup fail. site is online.

Discussion in 'Site & Server Administration' started by jpoke5, Apr 26, 2010.

  1. #1
    One of my resellers is having trouble with emails and dns for a sub account. all other resellers and sub accounts work fine its just this one sub cpanel account. ping and dns lookups fail and im not sure what if anything i may have missed. I use private name servers on enom and the ns1/ns2 ips look fine. I checked his dns zone for that account and all looks good to me.. but Im no pro at this. the main account domain is up and running and mail does work... mail does not work on the sub domains and sites do not work. Im sure this is a dns thing but I dont know what else to check for.. advice needed...

    domain via pm

    Thanks!!
    Jeff
     
    jpoke5, Apr 26, 2010 IP
  2. RHS-Chris

    RHS-Chris Well-Known Member

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    #2
    Shoot me the domain name, and I can take a look.

    Chris
     
    RHS-Chris, Apr 26, 2010 IP