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Bug trouble setting up better analytics says domain owned by previous account

Discussion in 'Better Analytics' started by Tim Kubal, Apr 30, 2016.

  1. #1
    Help. I'm trying to setup better analytics for fresnoscorecard.org. I paid and followed directions last month and it never worked. I tried again today and it still didn't work but also told me that the domain was held by another account. I can't seem to find the other account. I thought it was the same as the new account. New account is . I apparently should not have bougtht again. Can you fix this for me? Thanks, Tim Kubal
    SEMrush
     
    Tim Kubal, Apr 30, 2016 IP
    SEMrush
  2. timkub

    timkub Peon

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    #2
    I found the other account , and logged in and followed the instructions but it still doesn't work. I see it is setup on your site and uploaded to the correct page on my site, but in my plugins directory and in the test you tell me to run it shows better analytics pro is not installed.
     
    Last edited: Apr 30, 2016
    timkub, Apr 30, 2016 IP
  3. digitalpoint

    digitalpoint Overlord of no one Staff

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    #3
    If you look in your wp-content/plugins folder, do you have a folder in there named "better-analytics-pro"?
     
    digitalpoint, May 2, 2016 IP
  4. Tim Kubal

    Tim Kubal Peon

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    #4
    I have better analytics folder and better analytics pro-100 zipped folder. I tried unzipping the folder and saw instructions in a pdf but they would not open. I tried uploading the unzipped folder but that didn't work either.
     
    Tim Kubal, May 3, 2016 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    Hmmm... I'm not exactly sure what's going on. There are no PDF documents with the plugin. It's a normal zip file that should be unzipped so you end up with a "better-analytics-pro" directory within your wp-content/plugins folder.

    Maybe try downloading the plugin again and unzipping it?
     
    digitalpoint, May 3, 2016 IP