Tried to contact AdSense staff, low-quality response

I don't want to ever get banned by AdSense and want to make sure that I'm following their rules. Therefore I sent an e-mail to Google but only got a 'bot-kin' response from one of their staff members. Should I just drop my worries and believe that my ad placements are fine?

My question:

Their response:

 

1. they always auto respond many times before you get a real person. (i think) the bot picks up words that you write and sends a premade msg based on those (sometimes I get totally unrelated responses).

2. Google is not going to check your sites for you.

3. I looked for you and everything looks good so no worries

 

My only concern are the ads above search results. May they be disallowed?

 

I don't see why, it looks pretty clean and obvious to me.

 

Google is not going to check your sites for you.

 

they always respond like that. Shame on Google, they are such a big company nad they can't afford proper customer service.

PS. your ads look okay

 

google is a very large company, it doesn't care about 1 customer anymore