TrexHost.com Deletes My Reseller Account

Discussion in 'Reviews' started by raceway, Nov 1, 2007.

  1. #1
    My reseller account was just deleted last night with TrexHost because of non payment for two weeks. I never received one invoice from them, wrote to them last night asking why my sites were down and this is the conversation we have been having about this issue:

    http://img220.imageshack.us/img220/7919/trexhopy8.jpg

    http://img116.imageshack.us/img116/4527/texhost1qz1.jpg

    I do admit that I should keep better records to remind me of when to make the payment but I also signed up for innohosting (Who are really good) at the same time and they pro rate the billing so it is due on the first and I got there invoice on Oct 29/07.

    I still think that any professional hosting company should at least have the decency to put up a suspended page in this event, just in case there valued customer did not receive any invoices from them.
     
    raceway, Nov 1, 2007 IP
  2. HostJail

    HostJail Active Member

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    #2
    Hello DigitalPoint, we, unlike alot of hosts, do not believe in tarnishing a website by placing a suspension page on websites. While in this case, our billing team may have acted harshly, it was by all means warranted. Our billing system sent out 4 notifications to the client. As for your ticket about reminders, by no means is it, or will it ever be our job to remind you to pay a bill. Do you ask your other utility providers to remind you? You are expected to pay your bill's on time, and when you don't, what happens? The lights go off. Thanks for your time.

    TrexHost.com
     
    HostJail, Nov 1, 2007 IP
  3. raceway

    raceway Peon

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    #3
    Yes, but when the lights go off you pay your bill and a reconnection fee and they come back on. I lost time, money and data that I will never get back.

    Learn how to use a Suspension page, there is a reason these exist and this is a perfect example! Some webmasters get forgetful especially if they do not receive your automated invoices. I own over 150 domain names and 30 websites and work full time, it is hard to remember everything.

    You just do not delete customers data without making sure they know you are going to do it. We have to trust our host with are data and what TrexHost did discusses me.
     
    raceway, Nov 1, 2007 IP
  4. hostparlor

    hostparlor Peon

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    #4
    maybe if they took backups of there data they'd be able to offer you a backup of your data.......if there that reliable.
     
    hostparlor, Nov 15, 2007 IP