Feedback Transactions not working properly?

Discussion in 'Support & Feedback' started by freestate, Oct 3, 2011.

0
  1. #1
    Why does my user show one unpaid transaction, when I paid up within minutes of completing the transaction?

    Furthermore, where do I access any information about transactions, because it doesn't seem to appear within my user CP?
     
    freestate, Oct 3, 2011 IP
  2. Smyrl

    Smyrl Tomato Republic Staff

    Messages:
    13,740
    Likes Received:
    1,702
    Best Answers:
    78
    Trophy Points:
    510
    #2
    You must use the payment link provided in the sales thread in order to show credit for payment.
     
    Smyrl, Oct 3, 2011 IP
  3. freestate

    freestate Well-Known Member

    Messages:
    975
    Likes Received:
    12
    Best Answers:
    0
    Trophy Points:
    160
    #3
    I did - for both of them. Anyway of getting it fixed? It looks bad for my rep, but if you check with both buyers they can vouch that I paid through DP
     
    freestate, Oct 3, 2011 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #4
    digitalpoint, Oct 3, 2011 IP
  5. freestate

    freestate Well-Known Member

    Messages:
    975
    Likes Received:
    12
    Best Answers:
    0
    Trophy Points:
    160
    #5
    freestate, Oct 4, 2011 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #6
    Did you pay it through the Instant Pay link it gave you?
     
    digitalpoint, Oct 4, 2011 IP
  7. freestate

    freestate Well-Known Member

    Messages:
    975
    Likes Received:
    12
    Best Answers:
    0
    Trophy Points:
    160
    #7
    Yes, I'm sure I did - I wouldn't have spent the effort finding out the sellers payment details, trust me ;-P

    Perhaps it's because I paid for two purchases pretty close together (i.e. during the same Paypal login session?)
     
    freestate, Oct 4, 2011 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #8
    Nah, it's shouldn't matter. The important thing is just that you use the Instant Pay link. Either way, PayPal has not yet notified us of the transaction (maybe they are just lagging or something)...
     
    digitalpoint, Oct 4, 2011 IP
  9. websolveit

    websolveit Well-Known Member

    Messages:
    159
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    121
    #9
    Shawn, Apparently there is bug as I can confirm that a transaction I paid via the link is still shown as unpaid. I have double checked and confirm that the Paypal transaction in question appears with the description "Winner of http://forums.digitalpoint.com/showthread.php?t=2256930", and the seller confirmed the receipt immediately after the BIN at that time. The only "unusual" aspect of this transaction I could think of, if any, is that the seller lowered the BIN towards the end, just before I bought.

    This is the transaction that is still shown as unpaid http://forums.digitalpoint.com/showthread.php?t=2256930

    Would appreciate if you could fix it if possible as I would not want some something showing as unpaid due to an error in the system, or the logistics. Also, this would discourage me, and others who have faced similar issues, from buying via instant pay link in future.
     
    websolveit, Oct 6, 2011 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #10
    The only thing I can think of would be if the seller had their PayPal account configured strangely to disable IPN notifications. You may want to ask them. If they enable it and resend previous pending notifications, it should show up instantly on our end.
     
    digitalpoint, Oct 7, 2011 IP
  11. websolveit

    websolveit Well-Known Member

    Messages:
    159
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    121
    #11
    Thanks Shawn, I will try to check with the seller and see.
     
    websolveit, Oct 7, 2011 IP