Shawn, today and a few other days recently I've had an interesting result. I have the Tracker set to search 150 deep. So I hit the Check All and it runs and comes back with the results, including about six NA's at the bottom. But when I go back and click manually on each of those six N/A KW results, the Tracker gives them a numerical result in my top 150. Why would the Check All give an N/A result, but a manual click give a numerical result in my top 150? Thanks. And BTW, your tools are a fantastic public service to us out here trying to do our best on our websites.
I have mentioned this before - it has been an ongoing issue that I just deal with on a day to day basis. Yesterday there were about 20-30 that didn't check and most are #1 or #2 in serps.
The only thing I can think of is maybe MSN is throttling requests by time (refusing to answer requests if they come too quickly). Maybe it's why I'm not seeing MSN problems on my end (I don't actually track very many MSN keywords).
I've had the same problem with checking a single keyword with google. A "check all" works fine, but you can't check a single keyword without an error.
same here.. i usually see most of my NA's for google. not so much for yahoo and msn. I track a lot of keywords though. i recently skimmed the list down by 50% to about 300, thinking that may help things overall. the keyword tracker continues to 'quit' in or around the same number in the countdown though. same routine each time i check (i would like to mention this is not a complaint, just feedback).. i click check all >> tracker works its way down to about keyword #230 >> i hit refresh around there >> i see it has stopped checking rankings >> i hit check all again, the tracker starts at the number it left off at >> hit refresh again, it quits again >> i hit check all again and the tracker finishes things off.
You don't get an actual error message, it just hangs for a long time and then gives a -9999 for the keyword, even if it is #1 via a check all. It seems like google doesn't respond to a check of a single keyword, but will perform fine with a "check all". Everything is fine if you run a "check all" immediately after. It's been doing this for a number of weeks now- it's not a big problem and it doesn't always happen which could mean its a google issue.