The Official Payza Support Thread [Abandoned by Payza]

hi
i have my payza restricted

my account is verified and work on it from 2008

i send ticket

Ticket ID: FOO-571-33690
Subject: Access to your account is currently restricted. Please contact Customer Support for assistance.
Status: Open

payza mail is

momozil2010@gmail.com


thanks

 

does Payza will provide vbulletin paiment API?

 

Hi Marco, I have a problem, 18/10/2012 shed money from my bank account Payza, it's been a week, still Pending. I wrote a ticket to payza, I can not wait for a long time now because it needs the money. That's the ticket:
General Information

Ticket ID: # WPA-761-98627
Full Name: Eric
Email: eryk0404.biznes@gmail.com

Subject: Where is my Money! ?

Please quick help.

 

Hi,

I made sure the ticket was under the right department. A member of our team will respond as soon as they can.

 

Hi,

Good question, what action are you trying to preform with it exactly? Maybe you can send our integration team a support ticket if you are unsure. There is a support ticket section for APIs, bellow is our ticket link.

https://helpdesk.payza.com/index.php?/Tickets/Submit

Regards,
Tarik

 

I did not know that Payza had a thread here. Thank you for making yourself available in Digital Point. I have used a little Payza but not as extensively as another processor I am more used too,

 

Hi Payza team I wanted to make verifications my account but doesn`t come SMS to my mobile phone. Number of phone and country is agree. I tried several times and still nothing. I`m from Poland

edit:// Received after two hours

 

why is this still the case? and why are you still not accepting these kind of payments? isnt there some different kind of (verified) account type that would work with this kind of business?

 

Hi,

first I got this message from Payza and I never informed something like that.

[TABLE="align: center"]
[TR]
[TD="colspan: 2"]You Have Reported Your AlertPay Prepaid Card as lost
As you have reported that your AlertPay Prepaid Card is lost, your card has been canceled and can no longer be used. Any remaining balance will be returned to your Payza E-Wallet.
If you did not report an AlertPay Prepaid Card as lost, please contact[/TD]
[/TR]
[TR]
[TD="colspan: 2"]
Thanks for choosing Payza, the Payza Team

then I tried to log into my account but I could not. Then I reset my password and when I tried to log into Payza told me that my account is restricted.

I created a ticket as the email say but I have not received any news yet.

Ticket ID: FEO-149-96008
Subject: Account restricted
Status: Open

Any news about this?[/TD]
[/TR]
[/TABLE]

 

Hi,

is payza a partner of payoneer ? can I use my Payoneer US payment service (bank account) to withdraw from Payza ?

and when verifying the account, I discovered that MasterCard is not accepted, so I have to order your VISA card ...
I found a pre registration banner when I first logged in , so I pre registered ..

will the card ordering process be available anytime soon ?

Thanks

 

Hi

im really sad with payza i got a payment from a customer im totally verified my customer report to payza that he got my services up to date but payza just frozen my funds without any reason they dont contact to my customer at any time anyway my customer open a ticket and report situation also i did 2 tickets without any reply so im really sad about payza support and them actions with my money.

best regards

 

Marco, maybe you could help me get this VERY SERIOUS issue resolved. I had some funds stolen from my account by a hacker almost 2 months ago now!!!!! I alerted Payza support about this in mid-September. At that time, they assured me that all the funds would be back in my account with 5 business days.....well, 3 weeks went by and still NOTHING in my account. So, I contacted support again (by phone) and I was told the funds would be in my account in 3-10 business days:

I verified with my Account security department and they confirmed me that they did not have any registries for those transactions. We pushed those transactions to be reversed as of today, it will take approximately 3-10 business days to have those transactions return to your account.

We deeply apologize about the current situation but rest assured that those amount have been declared compromised so they will be back on your account eventually.

That was on October 2nd!!!!!!! Now 28 days and STILL NOTHING! Talk about FRUSTRATING!

Marco, if you could look into this and maybe get it resolved, I would appreciate it. Here is the ticket info: Ticket ID: RZN-914-37369

Thanks

 

they are big scammers trust me

 

Hello Tarik ,

Can you check my withdrawal with referrence number : EDA69-0B2A5-45ED8 , it passed more than 5 days and is showing pending .

Best Regards,
Johnny

 

Hi Toon-c,

Send me your details in a support ticket, I'll be able to check it out for you

https://helpdesk.payza.com/index.php?/Tickets/Submit

 

Hi wynasoft1,

If a client of yours decides to initiate a dispute, our resolution experts will step in to decide who the funds will be attributed to. Be sure to reply to any contact made concerning the dispute!

There's nothing to worry if you provided your services.

Here's more information about our claims and disputes process --> https://helpdesk.payza.com/index.php?/Knowledgebase/List/Index/55/claims--disputes

Kind regards,
Tarik

 

is not a dispute by my customer is a payza action and with lies.Hello Mr. Ortigoza Mayorga, Thank you for choosing Payza as your payment processor. I am contacting you on behalf of Payza's Fraud Prevention department. This email is regarding the following withdrawal:____________________________________________________________________________ Reference Number: 68A21-B341D-B7FECDate Initiated: 10/4/2012Amount: $120.00 USD___________________________________________________________________________ Your withdrawal has been declined for the following reason: As part of our regular review procedure, we have asked a member who made a payment to you to confirm that they have received the product/service. This procedure affects your Payza account as before we can release the funds, we need to confirm that the products/services reach the members who made a purchase from you. If you have any contact with this member, please ask them to send confirmation to us once they receive the product/service. If you are shipping or sending a physical product, you may also provide any relevant tracking information. This is a standard procedure that we employ with accounts that are new as we want to ensure the satisfaction of all the members in our network. We apologize for any inconvenience. Regards, Fraud Prevention AnalystPayza.com Ticket Details---------------------------------Ticket ID: SFE-671-70925Type: IssueStatus: Closed

 

Hello Staff

May i know the status of my withdrawl payment in my UK bank account ?

Reference NumberBEA49-3A6E9-D962C
B4A90-9B9E8-58277

 

Hey wynasoft,

This process allows us to get to know you guys a little better and is a normal security check we perform with all new merchants so don't feel single out. Once everything checks out you'll be back to business as usual in no time.

Kind regards,
Tarik