The Official Payza Support Thread [Abandoned by Payza]

Marco,

Payza's efficiency standard has been getting worse & worse.

Your withdrawal section remarks:
[TABLE="class: table table-condensed"]
[TR]
[TH]Type[/TH]
[TH]Fee[/TH]
[TH]Duration[/TH]
[/TR]
[TR]
[TD]Bank Transfer[/TD]
[TD]Varies[/TD]
[TD]3-5 business days[/TD]
[/TR]
[TR]
[TD]Bank Wire[/TD]
[TD]$15.00 USD[/TD]
[TD]2-4 business days[/TD]
[/TR]
[/TABLE]
My bankwire request has been siiting as Pending for over 8 business days as previously posted, which is more than double than your 2-4 business days.

It's time to stop excusing "High Demand / Request" etc, if you can't provide the service you promised in your site with the current resources or any other reasons, you need to take proper measurements immediately.
How longer do you want to keep turning your problems into your customers' inconvenience, we've been disappointed with these environment for over 4 months after Payza tookover Alert Pay.

Hope your managements are aware of this terrible situation.

Sasukesan

 

I also have noticed a drop off in quality of service since the change over to payza. I am now waiting on two checks to arrive in the mail. One is really late compared to my previous experiences. The second I can`t really complain about yet, but I am very worried. There is egopay that has shown up on the scene of payment processors and seems to be connected in someway to payza. I Have not really checked it out. I hope some of us are not caught up in some kind of transition to another change over and are going to have to take the hit.

 

Hi sercus,

I noticed our Treasury left a note on your file saying they contacted our banking partner to locate your funds. i will follow up with them in a bit once they arrive for the day.

Talk to you soon

Kind regards,
Marco

 

Hi Hunterek,

Thanks a bunch for the documents, and sorry about the delays! Your accounts fully verified now.

All the best,
Marco

 

Hi maverickz007,

Should be good to roll now, next time you log in, you will be prompted to reset your PIN.

Let me know if anything else comes up
All the best,
Marco

 

Hi Antokay,

I have seen validation charges get put through on our Prepaid card, give it a try and let us here on digital point know if you had any success

All the best
Marco

 

Hi Mikeb916,

Are you still waiting on that check? Let me know the transaction details if you still need me to look into this for you.

Kind regards,
Marco

 

Hi best services,

I noticed you are already in correspondence with our account security team, won't be much longer before they review your documents. I'll do my best to get some one to help you out asap.

Kind regards,
Marco

 

Yes I am, and another should be coming as well(not worried about that yet though). Sent a private message and I am happy to get a response.

 

Hi Nabeel,

Great to have you here.

Although our Jordanian members aren't eligible for our Payza issued prepaid card, it is possible to withdraw to your bank account by bank wire.
It takes 2-4 days for the transaction to complete and cost $15USD.

Let me know if you have any other questions

All the best
Marco

 

Hang on in there Saskusan, I just emailed the department in charge of getting the wires out. I will hear from them soon, won't be much longer.

Kind regards,
Marco

 

Hi Adfile, the fee to withdraw by wire is 15USD, no hidden fee. Let me know if this clarifies your questions.

Kind regards,
Marco

 

Hi Nabeel, your account is now re-activated, simple log in with your old log ins.

Kind regards,
Marco

 

Hi thanks
I was asked to notify payza once I have transferred the funds..
Now I have done
You may re-suspend my old account
Thanks


Ticket ID: AWE-967-30719
Subject: Reference [#QMC-555-51646]
Department: All other Security inquiries
Type: Issue
Status: Open
Priority: High

 

Hey Sasukesan,

I understand your concerns and can assure you Payza is working towards bettering the services offered. For what it's worth a lot of the issues our members are experiencing are in fact due to a 300 percent increase in demand. We are well aware of this and are happy to let you know that last weekend we had a ticket marathon. Over 5000 tickets got taken care of, we are actually having another marathon this weekend and expect to tackle another large amount of issues.

All the best,
Marco

 

Hey Mike916,

We want to get it out there that Payza and Egopay are not related other than Egopay being on of our authorized exchanger. That being said, you won't have to worry about transitioning unless you are directly involved in the HYIP industry.

 

hello
i want to verify my account (payza) bank
i have passport (copy),i did sent to your support department
Which are The required documents to became verified ?
i hope you help me to became verified to be able to withdraw money to my bank account in jordan
thanks

 

Marco:

My account on hold for almost a month now with no genuine reason.
Been so tired calling and emailing your company and it seems no one cares.

For example;
1st.Ticket #OEO-785-28913 on Jul 13th. <<< no response.

2nd Ticket#MAY-189-64692 on Jul 17th.
July 17th someone called Alex contacted me asking me for docs. >> I sent docs.immediately.

3rd.Ticket#CYT-341-32405 on Jul 24th. << no response.

Aug 3rd. I Called your support office, talked to someone called Carolyne after more than 40minutes of waiting. Again she asked for docs.
I Sent all docs requested and more ...

Aug 8th. today still problem not resolved !!!!!!!!!!!!!

WHAT IS GOING ON??

 

My account has been open with Payza or 'Alert Pay' for a number of months now. I haven't used it yet, mostly down to the absolutel horrors I here about the site daily. So what are your experiences in this section? Is Payza really worth the risk?

 

I just want to let everyone know I have received the two checks I was waiting for today.