The Official Payza Support Thread [Abandoned by Payza]

Hello,

I am just wondering , are you allowed to withdraw to your creditcard/debit card. If i were to attach my debit card to Payza and after receiving funds am i able to withdraw it to my debit or credit card?


I found some answers online but some say yes and some say no.

As far as i could find out, they mentioned if your debit/credit card is attached and verified you can use it to withdraw funds.

Please verify.

Thank you

 

Hi Marco. I've a Pending Bank Transfer since 23 Th July (8 days). Can you check it, please? Ticket ID: #FLO-501-41420. (I hope that this time you read this) Thanks Marco.


Best Regards Pedro Sousa

 

He probalby won't. My bank transfer of July 3 didn't arrive while it has the status "completed" and he never responds, neither does the support service. There actually hasn't been support for several months now.

 

Hi 501,

Although you are able to deposit by Visa debit/credit you won't be able to withdraw funds from your Payza balance to your debit/credit card. You will however be able to order our prepaid card if your are eligible. This prepaid card will allow you to withdraw funds from your balance to your card to use at point of sale and ATMs.

https://helpdesk.payza.com/index.php?/Knowledgebase/List/Index/96/my-payza-issued-prepaid-card

All the best,
Marco
Payza

 

Payza ignores all the bank transfer issues at the moment, maybe they hope that the money will magically appear after a year or so.

 

Hi Marco,
I have been waiting for my payza debit card withdraw over 11 days.Can you help me? Reference Number19B25-71600-5A3D4.Thanks.

 

reference # A5879-4F5B9-3BD5B. It has been 13 days since I've wired my money to the payza account. My bank has verified that the funds have already been withdrawn but no update in my payza account? The funds are not there. A ticket has been submitted and no reply! I tried calling the USA phone number and it's always busy. Seems as if there is no customer support. I want to know what it going on. I have wired $3000 to you and do not know where it is. Getting very frustrated.

 

Ticket ID: KJJ-598-31297 It has beenn 13 days no reply to my ticket kindly help marco

 

Hello. I need your help Marco.

Ticket ID: WTA-839-22212
Subject: Transfer withdrawal
Department: All Other My Money Inquiries
Type: Issue
Status: Open
Priority: High

 

[TABLE]
[TR]
[TD="align: left"]Ticket ID[/TD]
[TD]UDS-134-35524[/TD]
[/TR]
[TR]
[TD="align: left"]Full Name[/TD]
[TD]xxxx xxx[/TD]
[/TR]
[TR]
[TD="align: left"]Email[/TD]
[TD]xxxxxxx[/TD]
[/TR]
[/TABLE]

[TABLE]
[TR]
[TD][/TD]
[/TR]
[TR]
[TD][/TD]
[/TR]
[/TABLE]
Dear Grzegorz xxxxx

This is to inform you that your bank transfer deposit in the amount of £xx.00 GBP, created on July 30, 2012 1:52:38 PM has now been completed and has been credited to your Payza account.
Follow Us on our Blog on Facebook on Twitter
Thanks for choosing Payza, the Payza Team


Date Type Name/Email Status Gross
7/30/2012 Deposit By Bank Transfer Pending £xx.00 GBP


Since the e-mail from my Payza pending all the time?
Ticket ID #UDS-134-35524

 

I have filed a complaint with the BBB about my transaction. Payza reference number A5879-4F5B9-3BD5B. At this point, I would just like to have my money refunded in full to my bank. If you do not take action, I will take further action against you. Payza support tickets filed: #MPR-937-23432 AND #MID-371-87837

I also have about $4,000+ USD being withdrawn from my online business into my Payza account. If I do not see my account credited in 15 days, I WILL TAKE FURTHER LEGAL ACTION.



BBB complaint ID 9153849
[TABLE="width: 100%"]
[TR]
[TD="class: label"]Business ID:[/TD]
[TD="class: value, bgcolor: #E3F2F5"]0000133774[/TD]
[/TR]
[TR]
[TD="class: label"]Name:[/TD]
[TD="class: value, bgcolor: #E3F2F5"]Payza[/TD]
[/TR]
[TR]
[TD="class: label"]Address:[/TD]
[TD="class: value, bgcolor: #E3F2F5"]1221 Avenue of the Americas 42nd Floor[/TD]
[/TR]
[TR]
[TD="class: label"]City:[/TD]
[TD="class: value, bgcolor: #E3F2F5"]New York[/TD]
[/TR]
[TR]
[TD="class: label"]State/County:[/TD]
[TD="class: value, bgcolor: #E3F2F5"]NY[/TD]
[/TR]
[TR]
[TD="class: label"]Zip/Postal Code:[/TD]
[TD="class: value, bgcolor: #E3F2F5"]10020[/TD]
[/TR]
[TR]
[TD="class: label"]Business Phone Number:[/TD]
[TD="class: value, bgcolor: #E3F2F5"](917) 720-1220[/TD]
[/TR]
[/TABLE]

 

pm sent bro

 

Great idea about filing a BBB complaint. Going to do the same since Marco simply ignores me here.

 

Marco, my payment has been reversed once again, and now I know why, can you one more time do that thing :

Can you check my account seriously? Because I can't order a new prapaid card.

Everything was like that ( please help me ) : Ticket ID #FTH-623-57431

1. I tried to order Prepaid card when my full name was wrong, and I ordered it. But, my payment was reversed.
2. I changed my Full name, and now I want to order it again.
3. I try to order Prepaid card, but I can't see banner.
4. When I try to go to Manage My money - > Prepaid card. I can see only a note that says:

Thank you for your interest!
You have selected to pre-register for a
USD Prepaid Card

PLEASE HELP ME

Sorry, for that.

 

I'm sorry about everything greet Marco

 

Report complaint to BBB and you will get a response. I placed a complaint with the BBB on 8/1/2012 and received a response from Payza support on 8/2/2012.

 

What is BBB?

 

If you are located in the USA you can report to the Better Business Bureau

 

Dear (s), good morning. I created my account on the site, and then did my pre-order for the Prepaid Card AlertPay. It happens that I pre-order the prepaid card which is the CAD canada, which contains up to the customer's name on the card. However, after reviewing my pre-order and my interests, I chose the WRONG card, since I want the card in the U.S. - TRUCASH. How do I cancel this pre-application card CAD? Answers that need to change my pre-order for the card-American TRUCASH. Right now, I'm in wait. Att, Felipe Santullo

 

Hey Perdo,

I'm sorry about the delays, I have been working on many things. These transactions should have been credited yesterday.

PM me if anything else comes up.

Have a good weekend.
Marco