The Official Payza Support Thread [Abandoned by Payza]

Hi Lucy0162,

Thanks for your patience while we worked towards crediting your funds. The amount should now reflect your balance, let me know if anything else comes up.

Kind regards,
Marco

 

Hi Farhan,

Can you PM me your account details such as email address. I will follow up with our Prepaid Team to see if we can't get you on your way to ordering the card. Meanwhile, have a look at the information we have made available in our FAQ concerning the Payza issued prepaid card.

https://helpdesk.payza.com/index.php?/Knowledgebase/List/Index/96/my-payza-issued-prepaid-card

Kind regards,
Marco

 

Hi guiandcel,

I apologize for the confusion and thank you for writing to us about this. I had this looked into by our banking operations, they thank you for the proofs you submitted and have credited your funds to your available Payza balance.

Kind regards,
Marco

 

Hi naviown,

Thanks for your ticket ID, I asked our prepaid team to make it so that your account can re order the card. Simply go through the process again, and let me know if anything else comes up.

Kind regards,
Marco

 

Marco, can you answer my question, I don't have enough time to play around with it,

Can you check my account seriously? Because I can't order a new prapaid card.

Everything was like that ( please help me ) : Ticket ID #FTH-623-57431

1. I tried to order Prepaid card when my full name was wrong, and I ordered it. But, my payment was reversed.
2. I changed my Full name, and now I want to order it again.
3. I try to order Prepaid card, but I can't see banner.
4. When I try to go to Manage My money - > Prepaid card. I can see only a note that says:

Thank you for your interest!
You have selected to pre-register for a
USD Prepaid Card

PLEASE HELP ME

 

Hi theonebd,

Do you have a ticket Id number? Get back to me if you can with the details, I can follow up with our prepaid team for you.

Thanks!
Marco

 

Hi theonebd,

Thanks for the details! Ok so it should be good to re order now. Let me know if you have any other questions.

Kind regards,
Marco
Payza

 

Marco, Thank you so much!!! I already ordered card with express shipping How long I should wait, I'm european.

 

THANK YOU Marco!It has finally been credited!!

 

I have been waiting for my payza debit card withdraw over 10 days.Payza wets its reputation. ​

Reference Number19B25-71600-5A3D4.

 

hello is this payza official support thread? i submitted a ticket near about 2 months ago about receiving fee. after 1 month from ticket submission payza sent me a reply with their business history what a quality support

can any payza staff check my ticket? [#IZQ-237-83010]

 

Can someone at Payza please answer our support tickets instead of only helping people on this forum. I have been waiting on a bank transfer for 1 month now (since July 3) and Marco: you just ignore my question regarding why it's not arriving in my bank account. I'm confused... because you seem to have time to answer a few questions here on a forum while there's no support at Payza itself. No response whatsoever to our support tickets. If you can respond on this forum, you can also respond to our support tickets. Thanks in advance.

 

Hi guiandcel,

I'm glad things got sorted out, let me know if you have any questions in the future.

All the best,
Marco
Payza

 

Hi naviown,

Thanks for showing interest and congratulations on your recent purchase.

With our Express shipping option, you should receive your Payza-issued Prepaid Card within 2-4 weeks. Do let me know if you have any other questions!

All the best,
Marco
Payza

 

Thanks just reordered my card hope it approved by card department..

 

Thanks
Just submitted the ticket
Hope I get a reply soon!


Ticket ID: QNW-641-50011
Subject: Account Access Restricted | 180 Days Passed
Department: All other Security inquiries
Type: Issue
Status: Open
Priority: High

 

Very nice, ignoring me again. Congratulations. This was the last time that I used Payza and it used to be fantastic when it was still Alertpay. What happened?

 

Canceled the transaction money back into your account Payza (very good bank)

 

Sometimes it happens, it happened to me too.

 

Canceled the transaction money back into your account Payza very good bank, I think that an error crept into everything is okay