The Official Payza Support Thread [Abandoned by Payza]

They never reply to support ticket no matter what ever your problem .
After telling people so many good thing about them now i never recommend them to anyone.

 

payza One of the worst payment service provider that i come across...

 

People who have alternative will never use them because of there ultra slow support. They take 26-60 days for replying support ticket should listed in world record.. Or support ticket member should be awarded with Oscar for quick service .

 

Hi ,Today I have received an email from Payza Support, mentioning that my Payza account has been credited... But it's not!! my Payza account is still showing "pending".Can you please help?How should I reply to this email?:Thank you,CelinePayza Customer Support 3:11 AM (6 hours ago) to me Hello,Thank you for contacting Payza.Your bank wire has been located and credited to your Payza account.----------------------------------JayBusiness Operations514-748-5774http://www.alertpay.com"My Way to Pay"Ticket Details---------------------------------Ticket ID: DYQ-951-34632Department: Missing Bank WiresType: IssueStatus: ClosedPriority: High

 

Can you check my account seriously? Because I can't order a new prapaid card.

Everything was like that ( please help me ) : Ticket ID #FTH-623-57431

1. I tried to order Prepaid card when my full name was wrong, and I ordered it. But, my payment was reversed.
2. I changed my Full name, and now I want to order it again.
3. I try to order Prepaid card, but I can't see banner.
4. When I try to go to Manage My money - > Prepaid card. I can see only a note that says:

Thank you for your interest!
You have selected to pre-register for a
USD Prepaid Card

PLEASE HELP ME

 

Having same problem now 11 days passed no banner again.

 

Their support is way too slow! I hope that they will solve this problem

 

If i am not wrong you have to wait atlist 30 days. But there frequently asked questions says it will take 7 days..

 

Hi sushantydy,

Send our Account Security team a support ticket, it will get forwarded to our Merchant risk department who will asses the state of your account.
https://helpdesk.payza.com/index.php?/Tickets/Submit

Kind regards,
Marco

 

Hi guiandcel,

Can you check to see if that's the right ticket Id # I was unable to locate anything using DYQ-951-​34632.

Thanks.
Marco

 

Hi marco my payza id is - theonebd (at) gmail (dot) com. My payza Prepaid Card order has
been declined in Fri, Jul 20, 2012. When i can re-order the card? According to here i can re-order in three days https://helpdesk.payza.com/index.ph...-card-documents-were-declined-what-shall-i-do. But there is no re-order in my account is there any problems? Can you tell me how much time it will take to reorder banner?

 

Hi zabikus,

The transaction shows as being completed, are you still waiting for it to reflect in your bank account? Let me know how this develops, I know that sometimes the bank will take an extra couple of days before the funds are made available.

Kind regards,
Marco
Payza

 

Hi amasran,

Thanks for providing us with the necessary info to reset you PIN. Next time you log in you will be prompted to reset your PIN. Let us know if anything else comes up.

Kind regards,
Marco
Payza

 

Hi tlofton,

I apologize about these delays, it looks like the funds are now on your prepaid card.

Let me know if anything else comes up.

Kind regards,
Marco

 

Hi maverickz007,

Send our account security team a support ticket. They will asses the account and inform you how to proceed.

https://helpdesk.payza.com/index.php?/Tickets/Submit

Kind regards,
Marco
Payza

 

Hey lucy0162,

I mentioned this to our treasury who will be getting in contact with our banking partner to have your issue resolved. I will keep an eye out and let you know if there are any updates.

Kind regards,
Marco

 

Hi Punter1,

We apologize for being backed up with checks. Since ACH (bank transfers) in the US got disabled, we received a spike in check requests. We are starting to catch up and want to let you know that yes, we do send out checks.

Kind regards,
Marco
Payza

 

Hi crieaklok,

Thanks for your patience, I had this one reported, our treasury has determined that they need to contact our banking partner. We will update you once we hear back from our partner.

Kind regards,
Marco

 

Hi federer1899,


If the transaction is completed, this means you will no longer be able to cancel it. You will have to contact the receiver and ask them to refund you the payment. If the other member is not responding, you may initiate a dispute from the resolution center built into your Payza account.

Here is some information pertaining to the resolution center.

https://helpdesk.payza.com/index.php?/Knowledgebase/List/Index/116/the-resolution-center

All the best,
Marco

 

Hi agneszar,

I checked out your transaction with our support and they advised me that the transaction in question has now been complete. Let me know if anything else comes up.

Kind regards,
Marco
Payza