The Official Payza Support Thread [Abandoned by Payza]

Marco!!!!!!!!!!!!!!!!!!!!!!!!!!

Why....won't............you......answer............about............the...............checks!!!!!!!!!!!!!!

You guys answer every other question except why the checks aren't getting processed!!!!!!!!!!!!!!!! I have checks that are pending since the 12th of July. It was working great the previous month but now I have 8 checks just pending. Are you scamming us and stealing our money? Why won't you answer?

 

since last friday I'm waiting for a debit card withdrawal. They must be very busy I guess.

 

Hi advenger,

Thanks for the ticket ID! This has been escalated so it will get dealt with as soon as we get to it.

Thanks for your patience.
Marco

 

You know what? I can handle it if they were busy for a short period of time. Things happen in life. But this total lack of communication on their part is crap.

 

Marco, you answered another question but won't address the lack of outgoing checks. What are you hiding? Is your company accepting incoming deposits but stealing any money that you should be sending out?

 

Hi Viola,

Is this your first website you use with Payza? You could have a hold period for payments made through your buy now buttons. You can send our business help desk a ticket asking to re considers your hold times once you establish a good reputation.

Kind regards,
Marco

 

Everyone should beware of doing business with Payza. They are holding payments and refusing to answer why. Look over this thread. They have plenty of ways for to fund but have not processed checks in a week.

Marco, you going to answer me what is going on with payments?

 

Hi, please can you help me, my payza debit card it not arrive and it past more than 3 months, my Ticket is UEQ-872-84814(1 submitted one month ago without any answer)

 

Hi Freethefamily,

We are a bit backed up with check withdrawals, your check has bee sent out on the 17th and should reach your mailbox in soon.

Kind regards,
Marco

 

Hey MarTh,


We are in the process of getting the Payza issued card out on the market, we are looking at around 2 months before the brand displays Payza. For the time being we offer a Payza issued AlertPay PrePaid card available for US based members.
Show interest by per-registering through the banner that will appear on your account.

Let me know if you have any other questions.

Marco
Payza

 

Hi there,

Indian members can pick one of the options listed in our International Verification FAQ section --> https://helpdesk.payza.com/index.php?/Knowledgebase/List/Index/135/international-verification

Or if preferred, you can submit a valid photo ID and a recent proof of address to our Verification support.

Be sure to select Verification support from the link bellow.

https://helpdesk.payza.com/index.php?/Tickets/Submit

Kind regards,
Marco
Payza

 

Hi dennison21,

Thanks for the suggestions I will add it to our wishlist, it gets reviewed for the releases to come.
Kind regards,
Marco
Payza

 

I sent $1455 in a bank wire on june 26, 2012. I have sent a support ticket with the reciept a week ago. I havent
gotten a reply . here are the details to my support ticket. im highly frustrated .


Ticket ID: OHF-572-19497 Subject: outrageous bank wire delay Department: Bank Wire Inquiries Type: Issue Status: Open Priority: High

 

Hi Marco,
I posted earlier but did not get your reply. I was enquiring about the status of wire withdrawals which seem pretty back logged at your end. please respond.

 

I had $220.00 sucked out of my account and sent to egoPay, why? No one on your support staff will answer me because they think they are funny stealing MY money and I want it back. Here is the transaction details 7/19/2012 9:18:31 AM Reference Number 6D88C-C41A3-0CACB Transaction type Payment To Name/Email payza@egopay.com Current Status Completed Amount $220.00 USD Purchase Type Service Note (optional) Reference Number: QHG33H-ZK7JYS-GRXTKV That money was suppose to go to my Payza prepaid debit card, but instead that transaction was cancelled and this one was completed in its place. I want the transaction to egoPay reversed, and want the money back into my Payza account so it can go to my Payza prepaid debit card

 

Hey Elvis, That's right, we base some of our operations in Montréal. You should visit if you are in the area, it's a beautiful city with a little bit of everything for everyone

Kind regards,
Marco

 

Hi andrekhrisna,

As long as the debit card has a Visa logo on it should not be a problem. Just be sure that it's ok for international transactions.

Kind regards,
Marco

 

Hey mrb1129,

As long as the bank sends international wires, we accept them. Just be sure the bank follow the instructions 100%, this will avoid unnecessary delays.

Let me know if you have any other questions
Marco
Payza

 

Hi bobby999,

Send us a proof of deposit and let me know as soon as you do it. I will follow up with our support crew.

Thanks!

Marco

Payza

 

Hey paradiso,

I'm sorry your transaction is delayed, I had it checked out with our Treasury and it turns out they are requesting you submit a mt-103 in order to move forward with your deposit.

Please don't hesitate to let me know once you have submitted it so that I can follow up again.

Thanks in advance,
Marco
Payza