I don't know how they get around not having a customer service phone number. I was always under the impression that is was the LAW for credit card processors and merchant accounts had to have phone support. The bottom line is that there is simply no one to contact at Google. Furthermore, when you have transaction issues, the whole dispute process is automated- but they try to make you think you're talking to a real person. Google sends out these emails from "Robert" (which isn't even a real person at all. After some digging I discovered that is codenamed for "Robot") which is essentially a script impersonating a human being. It is this script that is the median between buyer and seller. You figure with all of Google's great technology that you could ask this Robot a question, but the email specifically says DO NOT ask Robert questions, but rather offers a link to a FAQ page if you have questions. If you DO respond to the email, Robert thanks you for sending him files, because that's all he wants: For you to feed him documents. Here's where it starts to get REAL messed up because they don't even give you a CHANCE to fight a dispute and they will flat out lie to your face: Robert doesn't tell you who is on the other end of the dispute, they only provide you with a transaction number. But when you look it up in your history, it only tells you the name of the person it was shipped to- but not the cardholder... You know, the person who actually PAID for the merchandise. This is a huge problem for people like me because I'm in the business of gifts and novelties. People buy stuff from us and send it to other people in other countries. So guess what I did? I emailed Robert everyday for 2 weeks. I said the same thing "Robert, what's the cardholders name?" 13 emails later I got this response. Wrong answer and a flat out lie. Notice, in the 1st email, he said my "customer" is the one who initiated the chargeback and in the 2nd email he said the "customer" was Sonya Moreno. Therefore Sonya Moreno must be the cardholder, right? WRONG!Sonya Moreno is 8 years old. I remember her aunt calling in because I took the order for a Spanish speaking Tickle Me Elmo to be shipped to Mexico City. Robert flat out lied to me! He told me that Sonya was the "customer" and that the "customer" was charging me back. Now here's the nail in the coffin: That's right, they give you 2 days to find your invoice based on the shipping address, scan it and upload it. Not a big deal if I'm you just happen to be sitting in front of the computer all day waiting for Robert's email. But what if you're off that day? Then you lose. No phone call, no certified letter, no nothing. In Googleland everybody corresponds by GMail, so they assume you're sitting in front of yours just like they are.- and it's not like this process is random or anything, these emails are clockwork. Exactly 2 days before the deadline, Robert sends you a "thank you" email. Remember how I said that Robert wants you to feed him files? Well, I had no idea who the hell was charging me back so I had nothing to feed him. Now he's thanking me for imaginary files that were never sent. I discovered that if you DO NOT upload a file- if you send him only an email- it will confuse him and your email will be forwarded to a human. That's when you get a one liner response like "ur customer are keith Vega" I know how they work because I go through this all the time with them. I have to fight them for the name of the cardholder- and nobody there has a goddam clue who that is. I have to email these morons a dozen times telling him that no, the cardholder is a completely different person. I did 72 orders for $45 on Jun 6- I have no idea who Keith Vega is because he didn't sign a CC authorization. Keith was the guy it was shipped to. These buffoons are playing around with your money like it's a game and have no clue about record keeping or customer service. By the way, I have switched to ProPay and I'm very satisfied- but I still have an ax to grind with Google Checkout because their business is unfair and illegal. Their non-existant customer service, lack of information and furnishing false information has cost me hundreds in losing chargebacks. Class Action Lawsuit EVER!