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The Disaster that is Hostgator

Discussion in 'Web Hosting' started by Toon-c, Feb 9, 2019.

  1. #1
    Hi,

    Just a discussion here, ever since Endurance bought Hostgator, it went downhill ..
    The hosting company that was once a go to, for cheap hosting, that worked ok, and with EXCELLENT support , quickly became a very unreliable service, with the worst support a web hosting company can provide ...

    I mean you can't even open a ticket now if you have an issue ... you can't even check the status of the ticket ...

    For years now, I have been moving any package I had on there to inmotion, siteground, or any other respectable hosting that still cares about clients ...
    SEMrush
    But couple days ago, a vps went down .. Imagine having one or two important websites down for days with no access to ftp or databases or emails ... and everytime I use the miserable chat system they call support, all they say is that they created a ticket, and an "admin" will look into the issue ... Of course with no results ... You can't even check the status of the ticket ..

    I'm posting this, because today, after I contacted chat, and they told me "there is no way to get temporary access to ftp and databases" (so I can get everything and get out of there) , couple chat agents closed the chat on me ... Imagine that !

    Is anybody else facing such treatment with hostgator ? I mean seriously what happened there ? I remember 5 or 6 years ago, I was recommending hostgator to people, that's how good they were .. now it's a complete disaster! is this all Endurance doing or what ?
     
    Toon-c, Feb 9, 2019 IP
    SEMrush
  2. dts-net

    dts-net Well-Known Member

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    #2
    many other hosting companies out there that would love your business
     
    dts-net, Feb 22, 2019 IP