Hey guys, just wondering if anyone else has had any luck getting an email reply out of Text-Link-Ads.com support team? I've sent them several emails now over the last few weeks, via their contact form, and had no reply - despite being a publisher for them for several months. Not being in the US I'd prefer not to have to phone them, but looks like thats what it will take to get my questions answered. Its a shame, because they seemed like a good outfit to me - I wonder whether there it is a technical issue they've got, or whether they simply ignore support emails from their publishers?
I am an advertiser and I got a reply the next day. Adbrite on the other hand, never answers me at all.
I am a publisher with TextLinkAds and they have always responded quickly and helpfully to my emails. Check your spam filter.
Hmmm interesting... Yeah I have checked my spam filter several times. I don't think its that, as I get all their automated "text ad sold" and other automatic emails no problem. Thats whats confusing me - they do give me the impression that they are above board and helpful, and yet no replies to my earnings questions. Perhaps someone here can help? Say my site is listed as selling ads for $50/ea , and its split 50:50? If I have had the same 3 ads on there for more than a month, I should now be getting paid $75/month correct?
Say my site is listed as selling ads for $50/ea , and its split 50:50? If I have had the same 3 ads on there for more than a month, I should now be getting paid $75/month correct? -Yes, thats right. (Its on pro-rata basis. So if all 3 links are sold on the 15th of June, billing will then start accordingly == $37.5 for the 3 links) -- My queries to them have almost everytime been answered in less than 24 hours.
Yeah thats what I thought, and I'm pretty sure I've kept track of the ads start dates - and yet I'm sure the monthly reported payout is falling short of what it should be. Which struck me as kind of strange.
I sent 3-4 support emails over a period of about 2-3 days, I got replies at the opposite end of the day for me (sent in the morning, got a reply in the evening) They weren't the friendliest, and they didn't really help.. but whatever I got my problem sorted anyway.
Only ever sent them a support question maybe a year ago, never replied to my two or three emails back then, never resolved the issue either.
I also send them once email, but didn't receive any answer... well, atleast they deal all the payments
Iam very happy with them and making xxx$/month (though low) but the support is awesome, they reply me back within hours for any query emailed to them.
Our support team is happy to take care of any e-mails or questions you may have. You can use this form (http://www.text-link-ads.com/contact.php) to make sure your e-mail/question gets directed to the proper support team. Thank you.
I know this is a really old post but I did not wanted to open a new one... All I have to say regarding TextLinkAds is that I had two "active" sites but they never got indexed by TextLinkAds and they were not able to find what the problem was, they told me to update the code, etc., but nothing worked. I ended up removing TLA from my sites and I do not wish to use them in future.
TLA rocks on my site.. in fact I earn pretty in TLA. I have no violent reaction in their support, they help me when my blog was hacked.