Hi, I am using PHP and MySQL Database to handle transactions, which streamlines online payments, etc. However, if an order is taken over the phone it does not get added to the database! And thus will not be processed properly (in the standard way). I am thinking the best method is to create login at the web site so that staff can enter the order taken over the telephone into the database. Is there a better method? For example, can the payment processing pages at the processing company (such as WorldPay or SagePay) send the information to the database when payment is made manually at their web page? Thanks, Matt.
Best bet would be to develop a back-end form that an operator can fill out which processes the card and then populates the DB just like an online order. You can also have an operator use the web checkout system which works well as long as it is efficient. Just have the operator fill out the checkout form like a normal website user would.