Does anyone know of any state/province or country regulations whereby a company CANNOT except credit cards over the phone without signed confirmation from the purchaser that they are authorizing the use of the credit card? If 'joe public' calls up and says I want to purchase a website for X amount of dollars, do I need written or signed confirmation from them that I can use the credit card? I have just been informed of the purchasers ability to call back and say they did not authorize the payment and get their money back (this was from the accountant, who I believe is just trying to make less work for herself, but I haven't figured out how). If I do need a signature, what is the best method of getting this?
By Fax - in law, here at least, it is accepted as fact. However you should be careful as you can electronically apply a signature and send the fax by email to fax or fax to email. However you can fix that problem by sending a confirmation etc
Foxy, I am a little confused. Are you saying that by law, someone giving their CC over the phone is accepted as fact?
Absolutely. When it come to large sums eg $4000 we get a signed disclaimer so they cannot go on a tour and then when home decide to do a chargeback over some small problem that someone didn't think important.
Wow, thanks gang. I thought it was some lazy accounting, when it turns out it is some good accounting. Thanks again.
if your in country "A" and country "B" is not governed by the same laws as country "A" then you can pretty much do what every you like, this is why there is so much intyernational credit card fraud. IMO