Technical Support Problem

Discussion in 'Optigold ISP' started by jmsuarez, May 12, 2005.

0
  1. #1
    Hi,

    When I send a trouble ticket from send button, it sends to the customer, but i need to send technical employee too. How do i do this?

    Jessica
     
    jmsuarez, May 12, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Under Maintenance & Preferences -> General Preferences -> Miscellaneous, you should have an option for "Send Tech Log Email To".
     
    digitalpoint, May 12, 2005 IP
  3. jmsuarez

    jmsuarez Peon

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    #3
    Yes, but i need to send the ticket to the tech assigned.
    In this field "Send Tech Log Email To" you can put only one email.

    Jessica
     
    jmsuarez, May 13, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    If you enter the email address (under the Email button), you can email it to anyone you wish.
     
    digitalpoint, May 13, 2005 IP