Support Ticket Software Advice?

Discussion in 'General Business' started by hookah, Mar 26, 2007.

?

The Best Overall Support Ticket Software?

  1. DeskPro ([url]http://www.deskpro.com/[/url])

    0 vote(s)
    0.0%

  2. Kayako ([url]http://www.kayako.com/[/url])

    6 vote(s)
    66.7%

  3. Cerberus ([url]http://www.cerberusweb.com[/url])

    1 vote(s)
    11.1%

  4. Other

    2 vote(s)
    22.2%
0
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  1. hookah

    hookah Peon

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    #21
    Has anyone actually used IntelloDesk (http://www.intellodesk.com/)? If so what is your review and opinion?
     
    hookah, Apr 20, 2007 IP
  2. smallbizstartupkit

    smallbizstartupkit Well-Known Member

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    #22
    Yes, as a matter of fact osTicket does support email piping and is a good open source program.
     
    smallbizstartupkit, Apr 30, 2007 IP
  3. Kalyse

    Kalyse Peon

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    #23
    2 Days. 30 Hours Tops.

    http://www.invision-gaming.co.uk/support/

    Submit a ticket if you want to test to support {at} [SITEDOMAIN]
     
    Kalyse, Apr 30, 2007 IP
  4. delonix

    delonix Guest

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    #24
    Anyone care to offer their views / update on this?

    I am looking for a support ticket software that can interface with a knowledge base or forum FAQ prior to sending off the ticket to minimize repeat questions
     
    delonix, Sep 21, 2008 IP
  5. hookah

    hookah Peon

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    #25
    The only advice I can give you is no matter what, DO NOT choose IntelloDesk!!!! Their software is lacking in almost everyway and is buggy not to mention their average support ticket reply time (if at all) is around 2-3 months! IntelloDesk is in our "Top 5 Worst Software Companies" list!

    In stark contrast to IntelloDesk, I cannot give enough praise to Kayako eSupport ticket system! We've been using it on 2 of our sites and we will now use on every new site we develop!
     
    hookah, Sep 22, 2008 IP
  6. ceemage

    ceemage Well-Known Member

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    #26
    Have a look at Double Chocco Latte -- website is dcl.sourceforge.net, and there's even a fully-functional online demo.

    It's free, so licensing costs aren't an issue. It's under active development, so may well do pretty much all you want out of the box anyway.

    But even if it doesn't, you have the source code, so you can hack the PHP if there's anything about it you don't like. If you are seriously considering a custom solution, this might be a better option, as it gives you a framework to start from.
     
    ceemage, Sep 22, 2008 IP
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