Their support is top notch, but as they deleted me from Skype, right after my account was seized, i find it worrisome. Worked with them over 3 months. On first month, i didn't send them so many impressions, as they did warn me that advertiser might do charge backs. Did manage to reach over 1000$ first month tho. Same goes with second and third month, kept the impressions low. Now there's about 1500$ advertisers haven't paid them yet. When i mentioned that i want to put my own lawyer behind it, they basically deleted me from Skype. There's no other company information on site... so its hard to reach them... As i don't trust them, and the sum isn't that small, i wanted to control their actions in case they get the money and still don't pay me. I never had chance to ask advertisers direct contact with who they had relationship with. I guess now i need to contact google directly and ask if they have any idea how long this process would take. If you have music blog, what offers downloads, you should not work with them. Even if it's just one blog post, they still might do chargebacks.
The last reply was 6 days ago. i have no way to verify even when they get the money from advertiser, they still might not pay and they lack company information on their site makes the whole thing really suspicious.... My conversation with support: Hi! Who's your direct contact from adsense side? Due the reason, i didn't had any adsense units on my site, and the tags were provided from your network, the issue doesn't actually concern adsense. It's between me and sulvo. Adsense wasn't the only advertisers who bid on my site. There were others too. Why you don't pay out the money what isn't being reviewed ? I find this whole situation really strange from your side. Especially the fact, you delete me from Skype... I expect reply, otherwise this whole situation seems more like scamming... ------ I definitely understand your frustrations since I used a publisher myself however I’m afraid you are missing some key important factors here: - Regarding who your buyers were, your site was running on a 100% price optimized google stack. There were no other buyer platforms interested to participate in buying impressions on your property. Google adsense can be reached through your own adsense account. Please, feel free to complain about their clawback practices, I certainly hope that one day it will have an effect on their policies. - Besides the fact that the terms and conditions clearly define the accountabilities, I remember warning you about the dangers of running ads alongside copyrighted content during our very first Skype chat. I specifically pointed out that you might not receive payments from the buy side because of the copyrighted content present on the domain. You might even remember that I went as far as even trying to suggest alternative content strategies and business models to safeguard your future earnings. Your decision was to stick with a riskier solution and not implement any of my suggestions. - Regarding Skype as a support tool, it is used here as a live customer support tool that is specifically reserved for live customers that are running ads. That is so we can troubleshoot publishers’ technical issues efficiently if they have any problems related to the ad code. For everything else email is the supported communication channel for all parties. I can certainly let you know if I have any news regarding this, and I very much hope that you will find a viable business strategy for your site soon. If in the future you will decide to create a site with copyright-free content and get about 1 million uniques/month then I will be more than happy to open you a new account. Romeo Ju Growth & Customer Success ----- Hi! The thing is, i never signed up with adsense. When i try to log in with my only google account, i get this notice "Looks like this Google account isn't associated with an AdSense account. That's okay. You can either sign in with the Google account associated with AdSense, or sign up for an AdSense account today." Didn't use any other email, and as i don't have adsense account, i have no way to address the issue nor have i any proofs, google adsense actually bid on my site inventory...
Has anyone got payment from sulvo.com?? It's been 40 days since my account was put under review. Last time i wrote them was 6 days ago, they still haven't replied. I don't think it's honest network. Nobody should make an account there...
Hendrik, even though the site - rnbxclusive.org - has been serving copyrighted music content, at the end of this case your account has still ended up receiving credit for the full amount, (details in the notification email were sent to the email address you registered with). Since Skype is maintained solely for immediate, ad tags related technical support, please use email for other, account-related questions. This case has been closed in the publisher's favor.