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Suggestions please.. to resolve an issue with my Moneybookers

Discussion in 'Payment Processing' started by mafostedu, Sep 22, 2007.

  1. #1
    Just a single transaction to my Moneybookers a/c has given me a lots of trouble in the last 1.5 months.
    To know the background of my case Please Click Here.
    That person had sent me the payment mostly by stolen Credit Card so the transaction had been reversed in 2 days. What I have lost during this case is as follows,


    01. Already lost 7.5 USD as the payment has been reversed
    02. My moneybookers has been blocked for outgoing fund soon after that reversal.
    03. I needed to call them on ISD to know the exact reason for that cancellation with heavy ISD calling charge.
    04. They asked me to send my ID proof with notarized photo copy of my Passport in the physical form by registered mail.
    05. After couple of weeks when there was no response I again called them to know the status of my application & they again asked me to upload my scanned utility bill :(
    06. Still there was no response so sent them an email inquiring about the status but again no reply of my email for the next 7 days.
    07. Called them last week again & got an answer that they would contact me soon by email.
    08. Finally here is the email from them.

    [​IMG]

    Now I need suggestions from you guys, since it was a trade for e-gold to Moneybookers I can't say them that it was a trade :eek:

    Should I tell them that it was a payment made for one e-book purchase or would you please suggest me some good reason so that I can convince them that I am innocent in this transaction :cool:
    SEMrush
    Thanks for your help in advance.
     
    mafostedu, Sep 22, 2007 IP
    SEMrush
  2. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #2
    If it has come to their attention that you have used moneybookers to exchange e-currency then you have problem their.

    They clearly said
     
    deluxdon, Sep 22, 2007 IP
  3. mafostedu

    mafostedu Peon

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    #3
    That is the only reason behind starting this thread... I want the suggestions from you guys, what could be the possible explanation here in this case.
     
    mafostedu, Sep 22, 2007 IP
  4. Disguised

    Disguised Notable Member

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    #4
    I guess they can't track you did an e-currency exchange. Just tell them you sold a book to someone and he paid you. I'm not sure if selling with personal account is allowed or not, but just tell them it was the money from a sale and you should be fine.
     
    Disguised, Sep 23, 2007 IP
    sufi likes this.
  5. sufi

    sufi Well-Known Member

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    #5
    May be the person posted "E-gold currency exchange" or similar term in the Payment note which caused the problem (MB people can see this easily). If thats the case, I don't think it will be easy to convince them to re-open it. Anyways, you should give some tries before giving up. Good Luck..
     
    sufi, Sep 23, 2007 IP
    Disguised likes this.
  6. mafostedu

    mafostedu Peon

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    #6
    No, :eek: It is not the case, the person has left the note with this symbol only "-" he hasn't mentioned about e-gold trade anywhere.:rolleyes:
     
    mafostedu, Sep 23, 2007 IP
  7. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #7
    Please let us know outcome of this issue and hope your issue getting resolved soon.
     
    deluxdon, Sep 23, 2007 IP
  8. mafostedu

    mafostedu Peon

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    #8
    This is the explanation I sent to them.

    Today I got the reply as follows,

    So far looks positive. :cool:
     
    mafostedu, Sep 27, 2007 IP
  9. MSMInvestments

    MSMInvestments Peon

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    #9
    Good luck But if MoneyBookers sees that person did e-gold exchanges with others as well they'll consider all others that was in contact with him as potential exchangers. Thats a verified way they're track e-gold exchangers even the memo says other thing.

    Cross your fingers and if you get your account back dont ever ever use it for exchanges. It doesn't worth it !!!
     
    MSMInvestments, Sep 28, 2007 IP
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  10. crorepathi

    crorepathi Peon

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    #10
    I had same problems...They asked for my ID...I sent them ...But they didnot reply...After some days...They unlocked my account after deducting 250$ from my account quoting that it is a fraudulent transaction...

    Moneybookers Do chargeback..So be careful.

    Jai
     
    crorepathi, Sep 28, 2007 IP
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  11. mafostedu

    mafostedu Peon

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    #11
    Huh,,.............

    Finally Moneybookers has unblocked my a/c here is the email I got from their side.




    Now I am scarred of using this a/c again....

    Look at the para in the email...

    That means now onwards I can use this a/c to send money only. How can I verify the incoming fund is genuine or not. This is purely an annoying matter.:mad:
     
    mafostedu, Oct 3, 2007 IP
  12. MSMInvestments

    MSMInvestments Peon

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    #12
    Yes it is.I dont like the way MoneyBookers treat their customers that's why i use it only to deposit on sportsbooks nothing more nothing less. Non reversal payments systems like E-gold, E-bullion are always better.
     
    MSMInvestments, Oct 3, 2007 IP