Nope never used them. Rather than just looking at their plans, why not contact them. Atleast you'll figure out if their support is any good
am not sure you are looking for others.. also not sure whether I can post referel link here. so if you are looking for better option please PM me I shall send you link. I checked that page and seems my suggestion is better
If your unsure about a host in particular, try google searching that host, i'm sure you'll see some review sites pop up for results. Let that help guide you. Best of luck!