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Strange Paypal Problem

Discussion in 'Payment Processing' started by getjimmy, Sep 19, 2010.

  1. #1
    hi Guys, i am facing a problem while sending a payment from my account or while paying for paypal subscriptions.

    When i am trying to send payment, i am getting this message

    "This transaction cannot be completed..."

    When i am trying to pay for subscription, i am getting following message

    "To complete this payment, add another debit or credit card to your PayPal account or Update your Credit Card or Debit Card."

    I checked the credit card and there is no issue with it.

    Can anyone tell me what the actual problem may be?
    getjimmy, Sep 19, 2010 IP
  2. kevlarie

    kevlarie Peon

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    #2
    I would think the problem might be. No direct debit in your bank maybe? I think contact to paypal might be reasonable as im not complelty sure. Hopefully someone else might help you :)
    kevlarie, Sep 19, 2010 IP
  3. getjimmy

    getjimmy Prominent Member

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    #3
    That is not the issue, there is money in the bank and credit limit is also not reached. Yea, i may call them tomorrow.

    I just checked it, i am able to send payments from paypal balance but not using my CC.
    Last edited: Sep 19, 2010
    getjimmy, Sep 19, 2010 IP
  4. b4db0y

    b4db0y Well-Known Member

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    #4
    In case of applying for subscriptions they ask for CC's. Thats what i have heard
    b4db0y, Sep 19, 2010 IP
  5. getjimmy

    getjimmy Prominent Member

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    #5
    I already have 50+ subscriptions in my account and my paypal is verified with valid CC from Standard Chartered bank. Been using it from 2 years but this is the first time i am facing this kind problem.
    getjimmy, Sep 19, 2010 IP
  6. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #6
    deluxdon, Sep 19, 2010 IP
  7. getjimmy

    getjimmy Prominent Member

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    #7
    Yea, same issue i guess. After reading paypal reply on his thread, i sent payment to someone in US and surprisingly it went through. So looks like paypal is blocking payments from Indian paypal account to another Indian PP account.
    getjimmy, Sep 19, 2010 IP
  8. olddocks

    olddocks Well-Known Member

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    #8
    yup! looks to me that they are making changes to their system for complying with RBI directives by denying payments between indian to indian paypal.
    i think the from this month they may rollout this block. Already existing subscriptions would remain unaffected. Thats what i am thinking.
    olddocks, Sep 19, 2010 IP
  9. Moses8595

    Moses8595 Peon

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    #9
    Strange,I am also facing same problem..It's not just for Indians..:(
    Moses8595, Sep 19, 2010 IP
  10. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #10
    Are you trying to send money within your country ??

    DON.
    deluxdon, Sep 19, 2010 IP
  11. The Peoples SEO

    The Peoples SEO Peon

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    #11
    You might want to call them and let them know, they probably have some subscription limit on your account, you may not know about... They may have a limit on how many subscriptions per card, but I am only guessing of course...
    The Peoples SEO, Sep 19, 2010 IP
  12. Moses8595

    Moses8595 Peon

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    #12
    Of course.I tried last night..:) But I dont know whether I can receive the money or not
    Moses8595, Sep 19, 2010 IP
  13. RightMan

    RightMan Notable Member

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    #13
    If more and more such restrictions are going to become a regular feature at Paypal, I guess we are in for a tough time ahead! :(
    I guess it is also time to do some serious and collective representation to RBI... to back OFF!

    Regards,

    RightMan
    RightMan, Sep 19, 2010 IP
  14. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #14
    Agree with you RM. Now we really need to worry about paypal's this move :(

    DON.
    deluxdon, Sep 19, 2010 IP
  15. lifeplayer

    lifeplayer Notable Member Premium Member

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    #15
    never happen to me. If the CC or DC you use to verify not yet expire, then you shall call paypal directly
    lifeplayer, Sep 20, 2010 IP
  16. petrenko

    petrenko Peon

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    #16
    Looks like not only India is affected. Yesterday I tried to send PP from Switzerland to Malaysia and received the same "To complete this payment, add another debit or credit card to your PayPal account or Update your Credit Card or Debit Card." After deletion of card and re-addition I was able to do it (strange, huh..)

    Today I have "To complete this payment, add another debit or credit card to your PayPal account or Update your Credit Card or Debit Card." with payment to India. And deletion + re-addition doesn't work.

    The strange thing is, that when I try to reach support (Help page) it shows me "Help information isn't available in English yet. To access the Help Center, you'll need to change your language preference". Damn, what other language it should be? :) Looks like they changed something in the system without proper testing.

    Now I'm even worried about safety of my card...
    petrenko, Oct 1, 2010 IP
  17. dhezhavue

    dhezhavue Member

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    #17
    thanks for ur informations jimm...!!!
    dhezhavue, Oct 1, 2010 IP
  18. ToP_Designer

    ToP_Designer Peon

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    #18
    well even my friend have same problem :| not sure why its happening.

    T_D
    ToP_Designer, Oct 2, 2010 IP
  19. fhost_partner

    fhost_partner Peon

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    #19
    Maybe there are some limitations of amount in 24h. Try to send the lower amount or pay the next day.
    fhost_partner, Oct 3, 2010 IP
  20. contentboss

    contentboss Peon

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    #20
    Your best course of action is to contact paypal directly and ask them. They will probably explain what the problem is.
    contentboss, Oct 3, 2010 IP