Strange email from "Google DFP Small Business" about "Policy Breach"

Discussion in 'Guidelines / Compliance' started by Sherif Omar, Jul 19, 2013.

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  1. #1
    Hello all, I am an adsense publisher and today i received the below email from google dfp - i do not even use Google DFP and have no idea what is going on. anybody seen such an email before and how to resolve it ?

    I've reached out to adsense customer support but till i get something meaningful from them i'm hoping to hear from other people's experiences. Googling any content of this email returns absolutely nothing....any help appreciated.

    Dear Customer,

    It has come to our attention that certain tags related to your account are passing email addresses to DoubleClick. These appear to be coming to us from the website http://--(site-removed).

    The terms of your agreement with DoubleClick prohibit you passing information to DoubleClick that DoubleClick could use or recognize as personally identifiable information. Passing email addresses to DoubleClick puts you in breach of this obligation.

    We ask that you give this matter your immediate attention. You are required to achieve compliance with the requirements of your contract within 30 days.

    Regards,
    The DFP Small Business Team
     
    Sherif Omar, Jul 19, 2013 IP
  2. adsenseplr

    adsenseplr Active Member

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    #2
    Looks like 'Phishing' as note they address you as 'Customer' and do not use your name. Also if you don't use DFP then that's another reason to ignore it!
     
    adsenseplr, Jul 20, 2013 IP
  3. Sherif Omar

    Sherif Omar Active Member

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    #3
    I doubt it's phishing, it comes from a valid google email address and they mention my site in the email.
     
    Sherif Omar, Jul 20, 2013 IP
  4. OutCOME

    OutCOME Member

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    #4
    Well anyone can send out email from any another email... I mean like there is tools for that. Simply they might be masking their email as another one (in this case Google - for example I can send you an email from if I knew your email). Also domain names could be found through various whois services.
     
    OutCOME, Jul 20, 2013 IP
  5. robyries

    robyries Notable Member

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    #5
    i think google need more review about your account, just login to your adsense dashboard and see what you have to resolve.
     
    robyries, Jul 20, 2013 IP
  6. Sherif Omar

    Sherif Omar Active Member

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    #6
    There is nothing in my adsense account related to this. The email is from Google Doubleclick.
     
    Sherif Omar, Jul 20, 2013 IP
  7. adsenseplr

    adsenseplr Active Member

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    #7
    Yes but as others have said the email wouldn't be hard to cloak, and no offence but they could have found your website on google/any other search engine. I could email any website owner and mention their site, so the fact they're mentioning the site just ads credibility to what is probably phishing. I've had this before with supposed paypal emails mentioning my sites that have no paypal running on them....
     
    adsenseplr, Jul 22, 2013 IP
  8. Sherif Omar

    Sherif Omar Active Member

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    #8
    I really appreciate your concern, but can we please stick to the original topic. It's not a phishing email.

    If anybody has info about the ORIGINAL post I would appreciate any feedback.
     
    Sherif Omar, Jul 22, 2013 IP