haha, that was exactly my feelings. That surprises me too as they have a bunch of people (that are paid very well!) to get everything done on time and perfectly.
There is an old Russian proverb which goes something like this: "In any market there are only two types of people: Ones with not enough knowledge and ones with too much knowledge..."
I was a douche when I when to order my free copy. I think I may have placed the wrong post code, I payed the shipping its been about 2 weeks now and it still hasn't come. mm