I purchased their membership but they refused my access to their scripts because I don't want to give them my login details on my own server which is crazy Here is the chat between me and tech support Technical Support Unresolved ticket ID Status Date Entered Last Response Title Category Close Ticket 13138 Awaiting Staff Response Dec 05 2007 18:45 Dec 05 2007 19:06 why am I not allowed to download the scripts and install on my server myself? Site Content Close Responses Member Lana Henderson Dec 05 2007 18:45 I paid a montly membership fee to have access tot he scripts, currently I don't have access to the items in which the membeship was purchased. I have a domain name and a webhost which can be verified blaqhq.us I have a webhost already as well I will not provide my user name and password to my hosting account because that information is not to be shared just like my account information withy your site is not to be shared So please explain why I can't download the scripts and install them myself? and I have been calling your company since 8 am eastern standard time and it is now 7:41 pm eastern standard time and no one is availabel to take calls in sales or your support department, that doesn't seem good If my ability to get the scripts is going to be a problem then you must explain to me how I can get a refund I have not accessed none of your scripts as you know it wont allow me to download anything No where on your site that I have read that said I was required to give my webhost log in details as a only means to getting your scripts I want to give you atleast 24 hours to resolve this before I make an attempt to contact 2checkout.com to get a refund if you can't resolve this issue Admin Tom Dec 05 2007 18:55 Closed Hi, All turnkey websites must be installed using the installer. There are no exceptions to this rule. Please contact the webmaster at for refunds. Our refund policy is http://www.dotcombuilder.com/p/buyer.php?action=refund_policy Tom Member Dec 05 2007 18:59 Awaiting Staff Response I am familiar with installers but I can install the script using the installer myself I need you to explain to me why I can't do that myself Member Dec 05 2007 19:00 I am familiar with installers but I can install the script using the installer myself I need you to explain to me why I can't do that myself Member Dec 05 2007 19:04 Your refund policy doesn't apply to me because I was not able to access your scripts period, not able to download or anything your scripts have not been transfered from your site to my server so you refund policy is not valid in this situation There has been no electronic transmissions so your policy does not apply ----------- Refund Policy Due to the electronic nature of our products, refunds for services rendered will not be refunded. Admin Tom Dec 05 2007 19:06 Closed You can not manually download scripts because that is not our policy. All sites are installed using the installer. We have had members join and download all 500 plus sites and do a charge back. The installer keeps everyone honest. I myself can not give you a refund. Contact the webmaster for a refund. Tom Member Dec 05 2007 19:43 Awaiting Staff Response Your refund policy doesn't apply to me because I was not able to access your scripts period, not able to download or anything your scripts have not been transfered from your site to my server so you refund policy is not valid in this situation There has been no electronic transmissions so your policy does not apply ----------- Refund Policy Due to the electronic nature of our products, refunds for services rendered will not be refunded. Member Dec 05 2007 20:02 Your response makes no sense this is what was said on your site Frequently Asked Questions Q. Can I use my own hosting and domain names for my sales platform and customer websites? A. Your Sales Platform will be installed on a DotComBuilder server on your free hosting account and can not be moved. For your customers, you must have your own domain names or the ability to purchase a domain name from any domain register. You can also use your own compatiable hosting. Compatiable servers: Linux/Unix servers with CPanel. Not Recommended For Hosting: godaddy.com, yahoo.com, msn.com, secureserver.net, netfirms.net free or paid and securenet.com hosting. View all questions in the Premium Sales Platform category of this FAQ? Take me there. View all categories of questions in this FAQ? Take me there. Follow this link to go back the page you were previously looking at. Q. Do I have to use DotComBuilder hosting services? A. No. We provide one free account as a membership benefit, but you do not have to utilize it. You may host the sites on your own server or choose any hosting company that you like. View all questions in the General category of this FAQ? Take me there. View all categories of questions in this FAQ? Take me there. Follow this link to go back the page you were previously looking at. I read your page well... what your saying now is not what is listed on your page and your not making any sense in your FAQ area it makes mention of being able to install the site on clients sites as well, being able to install it on my own server I have used installers before example...your are offering a tweaked up oscommerce scripts, open source script that is and it is free from the developer but the script comes with an installer - I don't need to give you my account details in order to use the installer. Your comments donot make sense and you are not being wise I came to this site and paid for a membership - there are numberous people offering your scripts for free and nulled, I opted to pay for your services and attain your scripts the right way... one a person obtains the scripts they have it, the only other reason you want to obtain customers login details would be to control the scripts remotely You can not use deceptive practices to trick people into purchasing your memberships under false representation then change policy, rules and attitude once you received customers money. I have a business as well and I have access to the internet and I can warn people of what really occurs when they pay for your services. If people do not receive what they paid for, in my case a membership that allows me access to web scripts that I can put on my on server and install myself then I am entitle to a full refund Maybe I will have better luck with built2go scrips and hope you are not the same company Add Response Add Response New Status Home | Join | Login | Search | Browse | Terms | Refunds | Privacy Copyright 2000-2007 I requested a refund and will get it because by the own admission of their tech person I can not download anything Dotcombuilder.com are thieves and and they never answer their telephone..they only respond by email - their policies are significantly different after you have paid for their service and the testimonies on their website is fake I feel people should know what kind of company they are and I intend to post my experience on multiple forums
I am the memebr of dotocmbuilder past 1 year. i have no remarks with the team. I love their quick technical support. already i have given testimonials for them... I think BlaqHQ has misunderstand with dotcombuilder policy regard their membership.
No misunderstandings, I asked specific questions before I paid for their membership No one should have to give their login and password details of their domain to dotcombuilder or any other site selling scripts. I know how to install the scripts myself and I have also installed scripts with installers provided with scripts. Dotcombuilder has an online installer that specifically requires you cpanel log in details. I don't need them to install anything for me I can do that myself. I paid for their membership so I can access their scripts The also restrict you to 5 downloads a day but actually you are not allowed to download anything because you will automatically be taken to an online installer which will install the scripts for you. If they have issues about their scripts being pirated or stolen all they have to do is encrypt them I am so disappointed with them I am seriously thinking about going to built2go.com I feel if I pay for a membership to something don't play games with me to try and control everything I do Since no one else is willing to do a real review site on these sites that sell scripts and offer script memberships I am going to do one myself I recently got a review script and I am going to allow people to really speak their minds about what dotcombuilders, built2go, popscripts, prozillas and every other site exist Most review site that currently exist are sponsored and they moderate post and don't let alot of things that people post be revealed, I am here to change that!
I took out a one month membership of dotcombuilder about 6 months ago - and I cancelled it within 30 days as I found that all the products I tried were not great quality, ie. a search engine that wasnt a search engine, a directory script that wasnt SE friendly and so on, so basically it was a waste of time for me. REGARDLESS to that though, in your case I do beleive that you didnt read the full TOS before you took out your membership, I can totally understand that they insist that the scripts are installed by their installer, to prevent them then being sold here on DP!!!! so I think you should just cut your losses and forget about this one, chalk it down to experience, and remember to read the details fully before paying anything out next time