Way back when I started with internet marketing I used Godaddy for domain registration and hosting so some of my older projects still reside there. I've had some ugly experience with their abuse department in the past but let it go and forgot about it for a while... Back then I was running an internet crawler that downloaded pages from a bunch of websites on a dedicated server I leased from them. I was building a customized niche search engine. When you crawl millions of websites there always will be an idiot who gets about 3.5 visitors per month and gets upset enough about your crawler visiting his website (some of these idiots actually claimed that my bot prevented their website from being indexed by Google) a dozen times per day to write to abuse department of your webhost. Once it happened, Godaddy just plain shut down my dedicated server without letting me copy my data or explain myself. I tried writing to abuse department only to get stamped replies without a reference to any specific alleged wrongdoing on my behalf. Since the project didn't turn out to be a success for different reason I let it go and forgot about the whole deal. Recently I received another email from Godaddy alleging that I was sending out spam from one of my domains. Since the particular domain in question was never used other than for storing some private data I was not a little bit surprised. So I wrote them WTF email. This time I actually got more or less intelligent reply. It turned out that complaint was related to another domain which was an add-on on the same hosting account. It's a small URL shortening service that I run. Some idiot used it to cloak a link he sent out in spam email. I explained the situation to Godaddy and got back an "understanding reply" that I consider nothing short of shameless extortion. I was told that I had 3 options: 1) do nothing and lose the domain 2) pay them $200 to set up "Abuse Enforcement Program" that would entail them forwarding me alleged spam complaints (of which this one was the first thought all 3 years the website was online) and giving me 5 days to respond to those rather than threatening to shut everything down outright. 3) pay them $75, take my domain and get the f**k out within 24 hours. However unless I pay $75 my domain registration will remain locked and I wouldn't be able to transfer my domain to another registrar. I tried to resolve the matter through sales in a vain hope that the amount on money I spend with them on a regular basis would convince them to drop this issue (which isn't even an issue except in a brain of some idiot who doesn't know what redirect is) While $75 or $200 isn't that big of a deal, the way they handled the issue is. I intend to move my domain registration and hosting elsewhere, but before I do I wanted to find how other webhosts and registrar handle such issues? If you had a similar issue in the past and your webhost resolved it in a civilized and intelligent manner - let me know. I want to take my business to some place that has a good track record for not screwing their customers. I run several servers that massively crawl the Internet for my latest project at my local colocation provider and these servers disturb a lot of idiots out there. Some of them are able to figure out a webhost by IP address but can't look in the user agent for proper contact information. That provider forwards such emails to me with no fuss and lets me take care of them. This is the way it should be IMHO. I knew that I shouldn't register and host at the same place, but I had to pay for my laziness to do so the hard way... So once again - I'm looking for webhost suggestions that provides reliable registration and shared hosting services and are reasonable about spam complaints in particular and about other issues in general. UPDATE: I googled for "godaddy Abuse Enforcement Program" and here's the first link: http://blog.deliverability.com/2008/06/dont-host-domai.html there are more similar stories there.