Yeah it seems we're all disgruntled with the high percentage of order form submit OFS fail, where for some reason the payment is enacted, but not fully processed. Maybe it was an expired or overdue credit card, maybe it was just a software mishap. I dunno why that OFS failed, but I do know that person is a hot potential buyer. Now, how do I reach out to that person for a second bout? The new analytics do allow us to see the e-mail of the customer when the payment is actually processed. Wouldn't it be neat if they also showed us the e-mail in the chance of an OFS-FAIL?
How many order forms are we talking about? It would be a great idea if they show e-mail in the chance of OFS fail though so you can maximize conversions.
This should be an easy fix if clickbank wanted to do it. Plimus does exactly that. It also tells you why it failed the likes of card declined or wrong card type. I have got a lot of conversions by contacting these customers and just explaining to them what type of card or funds they can use. This should be something that clickbank looks into as it does help both vendors and affiliates improve conversion rates. Pete
CB payment process sucks. I get people emailing me all the time saying they want to pay but its not working. Even in the USA.
Oh no, you mean people have trouble with that order form? I had no idea. I figured they were just people who were clicking it or some kind of bot. : ( I am now putting up a new phrase on my website, "If you have any trouble checking out through clickbank for any reason please contact me". Hmmm, is that against clickbank's terms of service in any way?
Ok, I just had an idea. If we all submit a request to have something done about the order form submits, or at least some way to contact the person. That way we can turn those order form submits into sales! Even if clickbank sets up some kind of email system in order to not give us people's emails that would be fine. Because you can imagine that some sneaky vendors would have people checkout through pay pal in order to get all the sale if they had people's emails. But if clickbank just set up some kind of system in order for us to send some kind of message to that particular person. Maybe we could set up some kind of autoresponder email that clickbank would send to the email address that was put in when the person tried to check out that gave a very helpful description or instructions on how to check out properly or whatever! Or some other way of helping the person checkout and letting them respond somehow if they are having trouble checking out. Who knows how many sales we have all lost due to this problem. So anyway, I think we should all go to the following link and post a complaint (be nice) about wanting something done about order form submits and some way to contact them or get the sale made. Some kind of autoresponder or something! If we all say something then it would make an impact. Not only that it would help clickbank's sales as well. Or at least some kind of report that tells us they did or did not fill out all the boxes, that way we at least get some kind of information about what happened. Anyway.....here is the link to contact clickbank. Everyone please send in a request like this in order to improve things for all of us. They are creating a new order form right now if we act soon they will add something like this into it. http://www.clickbank.com/vendorquestion.html
@Vortex105: that's a great idea, actually! I just sent a message: "I've been noticing that sometimes I get an Order Form Submit FAIL in my campaigns. While it makes sense that some times this is caused by customers inputting random data, in several occasions it's probably caused by other issues such as expired or bad credit. Regardless of the actual reasons behind OFS fail, I think contacting those lost customers might be a good way of generating more sales. Is there a way to get those customers' e-mail, or send them a message directly from my CB account?" I hope the other affiliates and vendors reading this thread feel inspired to take similar action. You never know, speaking in volumes it might make a difference. Like pete said, this would be an easy fix if they'd just be up for it!
Same here. I got 69 Order Form Submit Counts and only 8 sales. Turning those 61 customers into sales would make huge difference. Do not you hate it when you do not know why they did not complete the order??? Anyway, did anybody hear anything back from Clickbank on this issue?
Ribkin: Yup. They replied to my query w/ somewhat of a dry, nonchalant, ready-made answer: "Hello, Thank you for your email. ClickBank does not obtain the customer's information until a purchase is actually made. We do not have the ability to contact customer's in regards to orders that have not been processed. If you would like to provide an email address or contact information on your website for customer's to contact you directly, this would be at your discretion." Not meaning to raise conspiracy theories, but if CB was indeed shaving sales (as many people apparently believe they do), I suppose gathering lists of e-mails associated with failed purchase attempts would be a wonderful and quasi-legitimate way of doing so. Although it should be noted that affiliates can easily circumvent the OFS-fail issue, simply by focusing their campaigns on list-building.
Smitten what exactly did you expect? I mean really....... You want their information so you can send emails to those "lost" customers? Something like this could work. Dear Random Buyer0003493 I see you tried to purchase product XXX, True I am not from that website, but you visited my website at www.wasteoftime.com where I recommended product XXX. How can I help you make that purchase? Now you might be curious as to why I want you to make that purchase, and I am not from product XXX website. Well I am an affiliate and I am desperately in need of a sale.......... Sincerely, Joe Shmoe
@Faclez: is you e-mail marketing usually THAT unnerving? Or are you just in a bad mood today? ... or maybe you've never heard of e-mail marketing! I'm telling you the word of the street, bub: the money's in the list!
These guys have a system - it is their own: http://www.kingdomofpets.com/dogobediencetraining/ Its essentially an add on to their website - you fill in your name and email before you press the checkout button and proceed on to clickbank - they must check for the email you entered against emails of recent customers and if you havent paid you get an autmoated email form them the next day.
Smitten lol. Just lol. Yeah I use email marketing, have thousands of subs, the difference is you can't take emails from clickbank, enter them into your auto responder and email those people without their permission..............
You can - once someone has bought this counts as interest in your business and you can email them again without it being classified officially as spam - you should be doing this as a vendor, it will be your strongest list. Also, if you were to ask for an email address before the order like the site above then you would also be able to mail them.
the point of this thread is talking about OFS fails, and how to get their emails. They haven't purchased anything from you, So you can't just "get" those emails and market to them. Bottom line.
Well you could with a system like the above, but to be honest I wouldn't bother adding that onto my site - it adds another step and another request for information between wanting the product and paying - the more steps you have between the sales page and the payment page (imo) then the poorer the conversion rate will be.
The system you talk about would have to be on every vendors page, what smitten wants is to somehow get the emails directly from clickbank........