Site showing up as CAUTION with norton/trend micro - now not listed with google

Discussion in 'Site & Server Administration' started by CircleOfLinks, Jul 16, 2010.

  1. #1
    Hey guys,

    I need your help with something.

    A clients website is not showing up in google any more and he was on the first page.

    After doing some research i just found out that Norton is saying that there is a security threat with the site.

    The site is not dangerous but its saying 'use coution'

    Has any one had this problem before and can some one tell me how to fix it ?

    the site im talking about is www.strathfieldonline.com.au

    Nothing has changed for over 2 months so i don't know why all of a sudden this has happened.

    Thanks in advanced
     
    CircleOfLinks, Jul 16, 2010 IP
  2. alex288288

    alex288288 Well-Known Member

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    #2
    i just had this problem recently with a video site, your Site/server was hacked and entered malcisious code into your script/HTML code.

    you will need ti sift through it and find the code in suspect. after you rectify it
    also you can do some online scanners and see what code is bad. (alot use Javascripts and backlinks) i had one called ashdog.ru. was nasty and messed alot of things up/
    , you can appeal to google once is all cleared and they will deem your site safe if it is.

    hope this helps!
     
    alex288288, Jul 16, 2010 IP
  3. CircleOfLinks

    CircleOfLinks Active Member

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    #3
    ok thanks very much for that.... do you know whats a good program to use? can i copy the site to my computer and run a scan or does it have to be done manually??

    thanks for your time, i do appreciate it
     
    CircleOfLinks, Jul 17, 2010 IP
  4. CircleOfLinks

    CircleOfLinks Active Member

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    #4
    CircleOfLinks, Jul 17, 2010 IP
  5. vagrant

    vagrant Peon

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    #5
    your site looks like it has been haked and something injected that google see only
    goto http://web-sniffer.net/
    enter your sites url and choose googlebot from the drop down list then click submit.


    scroll down the page code towards the bottom you will see masses of spam links added to your code.

    You need to look in your .htaccess files for any containing "googlebot" else tell your host to check their config files for "googlebot"

    once all that is sorted see http://safeweb.norton.com/help/site_owners

    ALSO log into google webmaster tools and do a re-inclusion request and explain what happened.
     
    vagrant, Jul 17, 2010 IP
  6. WindowsGuru

    WindowsGuru Peon

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    #6
    WindowsGuru, Jul 18, 2010 IP
  7. CircleOfLinks

    CircleOfLinks Active Member

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    #7
    Hey guys,

    thanks for that.. really really helpful/

    I was just wondering where can i found that code that was 'injected'???

    ive searched everywhere and can't find it.

    can any help??

    thanks heaps
     
    CircleOfLinks, Jul 20, 2010 IP
  8. WindowsGuru

    WindowsGuru Peon

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    #8
    Look in the sites database.
     
    WindowsGuru, Jul 20, 2010 IP
  9. CircleOfLinks

    CircleOfLinks Active Member

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    #9
    hey there,

    ok i tried too but now im getting some weired message saying 'Forbidden" Error - i can't even see the site now.

    any ideas?

    i didnt make any changes to the database i just look at it and i couldnt even find the code.

    thanks for your help
     
    CircleOfLinks, Jul 20, 2010 IP