hi there, today i got message from from my web hosting company that my site has been suspended they asked me to remove mass email script from index.php can you plz help me out.. i use wordpress and dont know anything about PHP kindly help where to locate it and how to remove it... it would truly mean alot thanks..
Hello. I am just guessing here, but wasn't your WordPress sending too many email notifications of new comments?
You don't need to know PHP. In your Wordpress site you are doing something to send emails. Most likely it is a plugin. Just turn off/disable the plugin if you don't want to send any email. Most internet hosting companies have limits on how many emails you can send in an hour. The email plugin will, most likely, have some sort of configuration setup that will throttle the number of emails per hour to comply with your host's terms of service. So, first find out what what that limit is, then set the plugin accordingly. Note: you want to set it just short of the limit. And finally call the tech support of the hosting company and ask for a second chance. If all that fails, there is a plugin called Duplicator that will allow you to totally backup and move your Wordpress site to a new hosting company. You will need to do all the standard stuff of setting up a new mySql database and changing the DNS. It could be comment email as suggested above. To get enough emails to reach your hosting companies limit you would need a lot of comments. If you are approving these automatically you could be targeted for back link spam. So you might want to look at the number of comments that you are getting and see if they are relevant to your site. You could also turn off comment notification or disable automatic approval of comments
Since you don't seem to be sending emails, it is most likely someone has hacked your server and is using it to send emails.
how can i retrieve my server.. help plz well last night installed two plugins, Smush.it and w3 total cache... could they be the reason for suspension?
Hi lionofdesert, The Smush.it and W3 Total Cache plugins are definitely not the cause for this. I think this may be caused by a infected "free" wordpress theme (or plugin). I would suggest trying out a theme from the official Wordpress Directory (http://wordpress.org/themes/) or found yourself a programmer to clean your Wordpress Installation. I hope this helps you! Kind Regards, Maarten
I feel your pain, one of my old hosts was complaining about this, I had no idea what they were talking about and they would not give me any details as to what was going on for me to try to solve it other than yelling the word "spammer" at me every other message.
One way you may want to consider is to block or ask your host to block your SMTP function first, next, get a trustworthy web admin guy/firm to check on your web site. Once everything is clear, get the host to open up your SMTP function again.