Site accessible from one provider not from other

Discussion in 'Site & Server Administration' started by n971, Sep 22, 2008.

  1. #1
    Hi,

    I have a big problem. Few months back I switched one of my sites to another host. Since then, traffic dropped significantly with no obvious reason. Yesterday I browsed the web from another PC which use another ISP and find out that my site is not accessible. I tried today, it's the same (I thought it's network broken for this ISP, but it is not). What is the case here? Error in DNS?


    Any input/idea/suggestion VERY MUCH appreciated.

    TIA
     
    n971, Sep 22, 2008 IP
  2. pubdomainshost.com

    pubdomainshost.com Peon

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    #2
    Most likely a DNS issue.
    Next time when you face this - run ping & tracert on command prompt.
    Ping would let you know that name is resolving properly and tracert would give you an indication where does the request stop / die out ...

    HTH
     
    pubdomainshost.com, Sep 22, 2008 IP
  3. jayshah

    jayshah Peon

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    #3
    Plug your domain into www.host-tracker.com to see if it's an isolated case. It should specify what the exact problem is, too.

    Jay
     
    jayshah, Sep 22, 2008 IP
  4. n971

    n971 Well-Known Member

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    #4
    I have dedicated server at hostgator. I sold domain that was main my for my account and had to change everything. Their stuff setup another domain as a main domain, I setup new NS servers and there problems start. I find out this: main domain works fine, none of other on the same server is ok (visible from some locations from some not).
     
    n971, Sep 22, 2008 IP
  5. hans

    hans Well-Known Member

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    #5
    we had similar thread just a week or so earlier.
    same applies to you as well

    i.e.
    1.
    make a redirect from OLD host to NEW host

    2.
    make sure your NS are properly UPDATED to point to NEW host/server-IP

    3.
    make sure YOU understand that BY FAR NOT all ISPs update THEIR NS every 24 hrs as is default. SOME do update their own ISP NS every several WEEKS = means in the meantime all traffic gets lost unless YOU have a redirect ON OLD host TO new host.
     
    hans, Sep 23, 2008 IP